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Telecommunications Officer
Hydro One
Provide 2nd-level telecom engineering, operations and support for power system networks.
3d ago
Intermediate (4-7 years)
Full Time
Toronto, Ontario, Canada
Office Full-Time
Company Size
9,381 Employees
Service Specialisms
Builder & contractor services
Tree trimming
Temporary disconnect
Underground cable locate
Electrical inspection
New service layout
Service upgrade
Stray voltage assessment
Sector Specialisms
Transmission
Distribution
Industrial
Energy
Commercial
Residential
Telecommunications
Renewable Energy
Role
What you would be doing
cost estimating
design development
network maintenance
vendor coordination
customer collaboration
technical support
- Be responsible for specific tasks of the assigned work or project, which may include scheduling, estimating of requirements and costs, technical specifications, design work, budget, tendering, resource requirements, etc. Provide estimates for telecom capital construction program and ensure work or projects remain within authorized amounts.
- Assist in developing standard specifications, policies and procedures for telecommunication facilities and equipment. Prepare Engineering Briefs for radio based systems in accordance with requirements of licensing authority. On occasion present such briefs to the licensing authority.
- Assist in the provision of specialized engineering information, education and assistance to other units in the division and other Business Units in the corporation. Monitor acceptance tests and inspect telecom facilities as required.
- Participate in work dealing with telecom carriers and re-sellers of commercial voice, video or data services for best customer and corporate value of purchased services.
- Participate, assist and perform maintenance, operation and service support and management functions on the various telecom transmission, power system telecom, LAN/WAN data services, administrative and operating voice systems/services as part of the Telecom suite of services and infrastructure.
- Participate in our work with telecom carriers of commercial services and vendors of telecom software and hardware regarding the installation and maintenance of products/services and the resolution of problems. Assist with the Co-ordination of some activities in a multi-vendor situation and assist in influencing the suppliers towards development activities of value to Hydro One.
- For assigned work or project, collaborate with customers, other divisional staff and external parties in correlating telecom facilities and to obtain concurrence with schedules. Co-ordinate schedules to meet in-service dates and revise accordingly. Check progress of work, investigate delays and take corrective action.
- Participate in meetings with internal divisional and customer groups, and outside agencies and parties to advise and reach consensus on technical matters pertaining to engineering specifications, telecom requirements and to resolve technical and other issues. Represent the department, division or Corporation on various internal and external committees as required.
- Assist in the development and implementation of designs for telecommunications systems to meet or enhance the reliability needs of the power system and to meet other business needs. Develop and prepare engineering designs, estimate specifications and instructions for work
- Perform telecommunications engineering work of average complexity for the appropriate line unit in the Division. Provide telecommunications engineering support and expertise in specific services, and specialized knowledge involved in the design, construction, installation, reliability analysis, implementation, operation and maintenance of the telecom infrastructure including the management of services, on Hydro One's power system and administrative locations, which may include but are not limited to such areas of application as:
- Assist in the development and prepare telecommunication plans to meet customer and corporate requirements. Recommend proposals for integrated telecommunication services based on cost/benefit analysis.
- Participate in the evaluation of new products/services. Maintain current knowledge of emerging telecommunication technologies and commercial services to ascertain suitability for use in the power system applications and other core business and administrative applications like voice/data/video services, LAN/WAN technologies computer telephony integration and other telecom enabled applications.
- Participate in interdepartmental studies requiring good engineering knowledge on telecom facilities, equipment, customer requirements, and interfaces.
- Assist in the preparation of designs, installation instructions and operating procedures to minimize risk to health and safety.
- Work with specific clients in the corporation to discuss their telecom requirements and assist with obtaining their acceptance of proposed solutions, including the definition and establishment of service level contracts for telecom services.
- Maintain current knowledge of specific areas of telecommunication technology, including new products and services, techniques, procedures, designs etc. Recommend changes that will result in work programs. Participate in the planning of future work programs and budgets and explanations of variances.
- Assist with technical support for reported problems on existing or newly installed operating telecommunications systems.
What you bring
telecomm networks
operations automation
2‑4 years
customer service
engineering degree
lan/wan
- Requires a knowledge of electrical engineering or computer science that includes a specialized knowledge of telecommunication network and systems, including electronics, the principles of voice and data networks and telecommunication network infrastructures.
- or projects of average complexity for telecommunication facilities involving complex analysis.
- Requires experience in operations management processes, and in automating work methods to make the operations more effective.
- A period of over 2 years, up to and including 4 years is considered necessary to gain this experience.
- Requires excellent customer service skills to deal effectively with customers' problems, and to make recommendations that add value to the customer's business.
- Wired/Wireless fixed and mobile transmission systems and services including microwave, VHF/UHF, optical fibers, metallic cable, PLC and multiplex systems.
- Telecom systems for power system protection, control, monitoring and operations including protection of power station entrances.
- Administrative and Operating voice networks, including LAN/WAN solutions.
- Requires experience in managing a variety of telecommunication networks and systems, and rational problem solving on such networks and systems.
- This knowledge is normally acquired in either a four-year university education in electrical engineering or computer science, or in an equivalent education.
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Company
Overview
98% Grid Operation
High-Voltage Grid Control
Controls the majority of Ontario's high-voltage electricity transmission network.
1.5M Customers
Customer Reach
Provides electricity to over 1.5 million residents and businesses across Ontario.
$36.7B Assets
Financial Strength
Controls significant infrastructure worth CA$36.7 billion, underscoring its essential role in Ontario's energy sector.
$8.5B Revenues
Annual Performance
Generated CA$8.5 billion in revenue in 2024, reflecting its financial scale and operational efficiency.
- Born in 1999 from the breakup of Ontario Hydro, it inherited a century‑old mission to power rural and urban communities.
- It supports large industrial clients through high-voltage transmission while delivering electricity to homes and businesses.
- Notable for becoming Canada’s first utility to publish a Sustainable Financing Framework, enabling green bonds.
- Despite its essential role, some rural users note long lead times for service—revealing challenges in scale and demand.
- Building a workforce that reflects the diverse population of the communities where we live and work
- Diversity Matters, Equity Builds, Inclusion Connects
- We believe that the background, experience, perspective and talent of each individual enriches our company
- We embrace our differences
- We respect diverse opinions
- We foster an open, collaborative work environment
- We strive for a corporate culture where all employees are valued, respected, feel a sense of belonging, and have equal access to opportunities
- Our employees bring the broadest possible perspectives, generate new ideas and deliver the best possible customer service
41% decrease
GHG Emissions Reduction
Achieved a significant reduction in greenhouse gas emissions compared to a 2018 baseline through improved operational efficiency.
30% reduction
GHG Emissions Target
Committed to reducing greenhouse gas emissions by 30% by 2030, reflecting ambitious climate action goals.
50% EV conversion
Fleet Electrification
Aimed to convert 50% of light-duty vehicles to electric or hybrid by 2025, with plans to reach 100% by 2030.
CAD 2.375B bonds
Sustainable Financing
Raised CAD 2.375 billion in green bonds in 2023 to support sustainability initiatives under a structured framework.
- Reduction of SF₆ emissions and optimized energy efficiency in facilities
- Fleet conversion target: 100% light-duty vehicles to EV/hybrids by 2030
- 44% of sedans and SUVs converted to EVs/hybrids by end of 2024
- 35 charging stations installed to support EV adoption
- 62 hectares of pollinator habitats established
- Exceeding 5% goal in sourcing spend with Indigenous businesses/materials
3.5% Executives
Black Representation
Goal to have 3.5% of Black executives and board directors by 2025 as part of the BlackNorth Initiative.
5% Student Hires
Black Talent Pipeline
Target to achieve 5% of Black student hires by 2025 to support diversity in recruitment.
30% Women Executives
Gender Representation
Commitment to ensure at least 30% of executives and board members identify as women, aligning with the Catalyst Accord.
- Building a workforce that reflects the diverse population of the communities where we live and work
- Employee Resource Groups supporting various identities: Accessibility & Inclusion, Black Employee Resource Circle, Indigenous Network Circle, Men as Allies, Mosaic, People in Energy, Pride One, South Asian Network, Women in Trades, Technology and Engineering
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