Service and Sales Assistant/Housekeeper
Yugo
Deliver customer service, sales support and housekeeping for student accommodation.
4 days ago ago
£19,687 - £19,687
Entry-level, Junior (1-3 years)
Full Time
Newcastle Upon Tyne, England, United Kingdom
Onsite
Company Size
- Employees
Service Specialisms
Student Housing
Property Management
Real Estate Investment
Design
Architecture
Sector Specialisms
Student Housing
Sustainable Living
Higher Education Accommodation
Residential
Sustainability
Social Impact
Community Building
Global Real Estate
Role
What you would be doing
deep cleaning
event coordination
health safety
resident welfare
sales marketing
customer service
- You’ll be responsible for keeping communal areas and rooms clean and tidy and deep cleaning vacated rooms & kitchens where required between tenancies. Excellent attention to detail is needed to ensure everything is highly presentable and in tip top condition for the students that live with us.
- Organise and communicate social events for residents
- Follow and implement all our operating procedures
- Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
- Ensure that the safety and welfare of all our residents is always maintained
- Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
- Provide a friendly and professional customer service to students living in the residences
- Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
What you bring
problem solving
safety
resilience
communication
organisation
ms office
- Ability to be proactive with strong problem-solving skills
- Experience within a similar role where cleaning and safety is a priority
- Resilience and adaptability, as well as a great cultural diversity awareness
- Willingness to go the extra mile
- Able to communicate effectively with people
- Be really organised and able to spin lots of plates at once (metaphorical plates!)
- Eye for attention & detail
- Good working knowledge of MS packages
- Great customer service and communication skills, being able to effectively engage with people at all levels
- Responsive to any queries
- 5 weeks' annual leave
- Subsidised Health care & employee assistant program
- 30 hours per week
- Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
- 6 hours per week Monday - Friday
- Competitive salary with annual discretionary bonus
- £19,687.20 per annum
- Cycle to work scheme.
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Interview process
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Company
Overview
220+ Properties
Global Presence
Operates across 14 countries, showcasing extensive reach and operational efficiency.
- Fueled by student insight, it pioneers the “Live Your Best Life” program, touching hundreds of thousands through wellbeing, professional growth, and sustainability.
- Specialising in purpose‑built student accommodation, Yugo blends stylish residential spaces with communal and study areas in top university cities.
- Backed by The Dot Group and GSA’s legacy, its robust financial model attracts institutional investment into a resilient real‑estate sector.
- A standout partnership as exclusive student‑housing operator for a Formula One™ team highlights its zest for innovation and visibility.
- Bold
- True
- Real
- Open
5–15% savings
Carbon Emissions
Targets a reduction in carbon emissions per person through literacy programs.
420,000 students
Engaged Globally
Reached students through sustainability education programs.
9 Countries
Global Research
Research involves collaboration with students from multiple countries and 10,000+ participants.
- Bronze-level Carbon Literate Organization with goal to reach Silver certification
- YugoEco pillar drives low-energy usage, energy-efficient lighting, bike storage, recycling and reusable coffee cups
- Target to eliminate single-use plastic via student-led Yugo Movement
Over 50%
Female Leadership Representation
Significant proportion of leadership roles are held by female employees, demonstrating strong gender diversity at executive levels.
Over 100
Global Sites overseen
The Global People & Culture Director ensures consistent standards and parity across an extensive network of international sites.
- Initiatives include collaborative diversity events, podcasts, resource groups and global student networking
- Empowerment of young women through visible campaigns (e.g. International Women’s Day displays)
- Staff recruitment strategy includes diverse nationalities and languages to reflect student population
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