Workplace Services Coordinator

Description

• Collaborate on event concepts, logistics, execution, and communication strategies
• Collaborate with building management to enhance customer experience strategies
• Assist with administrative tasks including service request logging and lost property management
• Develop and distribute tenant newsletters, digital content, and community updates
• Support general building operations with an agile, solution-focused approach
• Ensure all front-of-house areas are immaculate and inviting
• Handle enquiries via phone or email with enthusiasm and dedication
• Provide knowledgeable assistance with technology and presentation equipment
• Support leasing inspections and vacant suite presentations
• Track participation, feedback, and budgeting to enhance future events
• Coordinate catering services, ensuring timely delivery and presentation
• Provide clear directions, local recommendations, and seamless assistance for all customer requests
• Act as central point of contact for client-related queries and wayfinding within conference/third spaces
• Develop and present annual events calendar
• Manage booking systems and front-of-house digital platforms
• Gather and analyse customer data to understand engagement trends
• Manage end-of-trip facilities, including locker rentals and maintenance coordination
• Be the welcoming face of the building, greeting and assisting tenants and visitors with warmth and professionalism
• Organise and facilitate interest groups such as Sustainability Committees, Fitness Initiatives, and Networking Events
• Oversee booking, administration, and maintenance of conference rooms for seamless user experience
• Lead building tours for new and existing tenants, fostering community connections
• Introduce new technologies to improve processes and enhance user experience
• Deliver VIP meet-and-greet services, including escorting guests to elevators and designated areas
• Curate and host engaging events aligned with customer experience strategy
• Implement client sustainability strategies
• Champion tenant experience by promoting engagement initiatives, events, and retail offerings

Requirements

• Ability to build rapport and cooperative relationships with customers and visitors
• Natural initiative and professional presentation
• Sound computer skills including Microsoft Office package
• Strong organisational skills and ability to multitask whilst maintaining a positive outlook
• Outstanding communication and interpersonal skills

Benefits

• Private Health Insurance Discounts
• Paid time off for volunteer work
• Novated Lease for EV cars
• Premium offices
• 18 weeks paid maternity leave
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Great employee discounts off fitness, wellbeing & other renowned bands
• Employee assistant program
• Active Social Club

Training + Development

Interview process

Visa Sponsorship

Security clearance