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Northern Gas Networks

Human Factors Specialist

Company logo
Northern Gas Networks
Delivers natural gas to homes and businesses across the North of England, maintaining and upgrading infrastructure.
Expert in human factors specializing in safety-critical industries, providing advice, leading cultural change, and integrating human factors into safety systems.
17d ago
£61,737 - £61,737
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Sunderland, England, United Kingdom
Hybrid
Company Size
2,500 Employees
Service Specialisms
Gas distribution
Gas emergency service
Gas connections
Stakeholder relations
Mains replacement
Priority services
Sector Specialisms
Residential
Commercial
Industrial
Energy
Infrastructure
Utilities
Role
What you would be doing
human factors
reporting
industry engagement
project leadership
task design
safety systems
  • Human Factors Expertise - provide specialist advice to managers and teams across the business
  • Reporting & Insights - deliver clear, actionable reports to senior leaders and regulators
  • Industry Engagement - act as a point of contact and engage with external stakeholders, such as the HSE and industry groups
  • Project Leadership - lead cross-business safety projects and improvement campaigns
  • Task & Shift Design - analyse work, design safe job/shift patterns, and manage fatigue risks
  • Safety Systems Integration - embed human factors principles into processes and investigations
What you bring
human factors
problem solving
health & safety
iehf member
bsc human factors
ergonomics

Human Factors Specialist

At Northern Gas Networks (NGN), we know that safe, reliable operations begin with understanding people. That’s why we’re looking for someone who can embed human factors thinking at every level of our organisation, making safety not just a process, but a mindset.

A full UK driving licence is a requirement for this role, as travel will be expected across our network

Desirable: NEBOSH Certificate

  • Skilled in integrating human factors into safety systems, processes, and investigations
  • Strong analytical and problem-solving ability, with a practical approach to complex issues
  • Strong knowledge of health & safety legislation in safety-critical industries
  • Member of IEHF
  • BSc Human Factors / Ergonomics / Organisational Psychology or equivalent
  • Expertise in ergonomics, fatigue management, task and shift design, and human error reduction
  • Proven ability to influence behaviours and drive cultural and organisational change
  • Hands-on experience applying human factors principles in real-world operations
  • Excellent communication and engagement skills across all levels, from engineers to senior leaders and regulators
Benefits

Up to 10% bonus

Salary from £61,737 (depending on experience, competitive)

Hybrid working model - based at our offices in Sunderland or Leeds

  • Salary from £61,737 per annum
  • Up to 10% bonus per annum
  • 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period
  • A generous stakeholder 5/10 pension scheme
  • SSP for the first 2 calendar days then occupational sick pay
  • Culture & Behaviour Change - drive programmes that foster a learning and fair culture through culture and behaviour change initiatives
  • An array of fantastic family-friendly policies such as 6 weeks paternity leave (for eligible employees) and 6 months' full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more!
  • Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days... and much more!
Training + Development
Information not given or found
Company
Overview
2005
Year Founded
The year the company was established to provide natural gas distribution services.
37,000 km
Pipes Maintained
The total length of gas pipes maintained and upgraded by the company.
  • Provides natural gas distribution across the North of England.
  • Ensures reliability and safety in gas delivery as part of the UK’s regulated gas distribution sector.
  • Recent innovations include advanced monitoring technologies and eco-friendly solutions for improving gas network efficiency.
  • Typical projects include large-scale pipeline replacements, emergency gas leak repairs, and the development of smart infrastructure.
  • Works closely with local communities to ensure minimal disruption and provide transparent communication during projects.
  • Focuses on developing sustainable energy solutions and preparing its network for future energy transitions.
Culture + Values
  • Trailblazing: We’re putting people first and championing collaborative thinking and revolutionary practices every step of the way.
  • Intellectually curious: We believe in the power of combining intelligence, experience and curiosity to deliver innovative, invigorating, future proof and sustainable ideas.
  • Community focused: We’re loyal, supportive and respectful towards one another and the community we live and work in
  • Empowered: We encourage individuality, teamwork, passion, courage, new experiences, growth and change
  • Heartfelt: We want everyone to be recognised for their passionate, proud and heartfelt desire to do their very best.
Environment + Sustainability
100% Zero Carbon
Electricity Usage
All electricity used at company offices in the last year comes from zero-carbon sources, demonstrating a commitment to renewable energy.
7,500 Trees
Planted in Communities
Over 7,500 trees were planted across 18 community sites in Bradford, Leeds, and Wakefield, contributing to local biodiversity and carbon sequestration efforts.
1,145,500 tonnes CO₂
Gas Leakage Reduction
Gas leakage was reduced by 39%, preventing over 1.1 million tonnes of CO₂ from being released into the atmosphere.
9.26/10
Customer Satisfaction
Achieved a customer satisfaction score of 9.26 out of 10 in 2023/24, reflecting high levels of service quality and reliability.
  • Achieved a 2.3% reduction in carbon emissions from operational vehicle fleet
  • Heated 670 homes near Gateshead with a blend of 20% hydrogen
  • Committed to operations net zero by 2050
  • Exploring hydrogen blending (HyDeploy) and 100% hydrogen network readiness (H21)
  • Replaced 80% of network with modern plastic pipes to improve safety, reliability and reduce leakage
  • Invested £1,649 million in modernising network since 2013
  • Delivered 99.999% network reliability
  • Responded to over 99% of gas emergencies within agreed 1–2 hour timeframes
Inclusion & Diversity
18% Female Workforce
Workforce Representation
Women make up 18% of the total workforce, highlighting current gender distribution within the company.
72% Women in Communities
Community Membership
Women constitute 72% of Colleague Community members across various inclusion groups.
16 Policy Changes
Community Impact
Colleague Communities have successfully influenced 16 key policy changes, improving workplace conditions.
20% Performance Weighting
Community Involvement
Colleague Community involvement is prioritized, accounting for 20% of performance evaluations.
  • Colleague Communities covering Women, Parents & Carers, LGBTQIA+, disABILITY, and Ethnic Minorities—women make up ~72% of members
  • Women's Community launched mentoring scheme via Women’s Utility Network and Women’s Safety Bounce event—resulted in women‑appropriate PPE and sanitary facilities
  • Ethnic Minority Community enabled religious‑practice support tools and flexible holiday swap
  • disABILITY Community reviewed absence management, volunteering, and travel policies; increased awareness of invisible disabilities
  • Parents & Carers Community launched parent‑returner programme and refreshed flexible working/job‑sharing policies
  • LGBTQIA+ Community influenced dress‑code policy and awareness campaigns
  • Inclusion & Belonging training rolled out to all leaders and colleagues
  • ‘NGN Way’ objective includes Colleague Community involvement (up to 20% performance weighting)
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