Warranty Specialist (Limited Term)

Description

• Manages and executes all post move-in services for MN Homeowners. Coordinates services with homeowners and contractors, communicates progress/updates, and proactively circles back on any outstanding items or questions
• Stays informed and up to date on construction technology and advancements, and the latest fixes and repairs
• Identifies opportunities and drives continuous improvement related to quality of construction and delivery of post move-in service
• Ensures adherence to NAHB Residential Construction Standards and safety protocols for warranty repairs and concierge work
• Serves as main point of contact for MN Homeowner inquiries related to warranty needs. Professionally and promptly responds to all homeowner inquiries
• Collaborates with subcontractors to resolve problems, including work procedures, complaints, and warranty issues
• Interfaces professionally; ensures good relationships with a variety of people, including owners, managers, customers, subcontractors, internal team members, tradespersons and laborers
• Conducts walkthroughs of Service Request Lists, Emergency Requests and Concierge Requests
• Proactively partners with and builds strong relationships with team members and key stakeholders across the organization at all levels
• Ensures adherence to MN standard work processes and takes ownership of improvement opportunities
• Maintains and updates numerous records and schedules, including but not limited to: the MN Warranty Tracking system, files and folders in company directory, personal schedule and contractor schedules

Requirements

• Must be able to work in office Monday – Friday, within core business hours of 8AM-5PM
• Proficient in Microsoft Office Suite
• Regular travel between job sites and/or the office is required
• Some fluency with Spanish (read/write/speak) is preferred
• Ability to de-escalate situations and provide conflict resolution
• Strong organizational and time management skills. Must be able to effectively multitask and juggle simultaneous demands while remaining flexible and efficient in a fast-paced environment
• 5+ years’ experience in a Warranty Service representative or equivalent role
• Ability to work independently with little direction or oversight
• Knowledge of Residential Construction processes and products is required
• Excellent interpersonal as well as verbal and written communication skills
• Trade experience and hands-on capabilities are desirable
• Ability to traverse and inspect all areas of a jobsite in all types of weather; this may include ascending and descending stairs and positioning oneself in various ways to inspect confined or difficult to reach spaces or areas
• Previous experience developing, implementing, and managing a warranty program
• Bachelor’s degree or equivalent preferred
• This position requires frequent use of a computer, including keyboard functions and visual acuity of 20 inches or fewer on a daily basis
• Acceptable driving record & proof of vehicle insurance. MN must be listed as an additional insured party on the vehicle insurance
• Excellent customer service skills and a desire to deliver positive customer experiences
• 5+ years’ experience managing subcontractors, scheduling, and invoicing
• Ability to adopt MN processes and standards
• Ability to use some light hand tools and battery operated tools
• Must be able to lift up to 20lbs occasionally with or without accommodation
• Ability to make reasonable, rational, quick decisions while under pressure and when faced with unexpected occurrences or delays
• Valid WA State Driver’s License

Benefits

• Paid Safe and Sick Leave in accordance with Washington State law and applicable paid holidays
• 401(K) with generous company match, no vesting schedule, and access to professional financial advisors
• Complimentary snacks & beverages
• Company paid events
• Free onsite parking

Training + Development

Interview process

Visa Sponsorship

Security clearance