Quality Specialist

The Quality Specialist will play a crucial role in maintaining customer satisfaction and improving operation efficiency by identifying areas for improvement and implementing remediations. This role will also be responsible for collaborating with various teams within the organization to develop and enforce quality processes and procedures. The ideal candidate possesses strong attention to detail, problem solving skills, and the ability to communicate effectively with all levels of leadership. This position is eligible for overtime. In this role, you will report directly to the AVP of Quality at Renovo Financial.

• Develop and maintain policies, procedures, and job aids related to mortgage servicing.
• Follow up and resolve problems or issues with little to no direction from Supervisor.
• Provide ongoing support and guidance to ensure consistent adherence to quality standards.
• Perform regular audits of servicing processes to identify areas for improvement.
• Maintain detailed records of findings, issues identified, and actions taken.
• Communicate with Manager your goals, objectives, and key results to foster alignment and team focus.
• Review data entered in the servicing system for data integrity.

• Attention to detail and a commitment to delivering high-quality results
• Experience with Salesforce is a plus
• Excellent analytical and problem-solving skills
• High School Diploma or equivalent
• Excellent organizational abilities and time management skills
• Proficiency in Microsoft Office is required
• Effective communication skills, both written and spoken
• Have a thorough understanding of processes to be proactive rather than reactive.
• 1+ years of related work experience in Quality Assurance
• 1-2 years of mortgage servicing experience
• Strong writing skills with the ability to create clear and concise policies, procedures, and job aids
• Willingness to adapt and change with a fast-growing company
• The ability to accept feedback to ensure a positive outcome.
• Adaptable: Ability to collaborate effectively with cross-functional teams and work in a fast-paced, dynamic environment.

Renovo offers full-time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short-term disability), pre-tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more.

• Flexible work options available, including fully remote or hybrid (a blend of in-office and work-from-home scheduling)