Helpdesk Scheduler at Emcor Uk in Aldermaston, England, United Kingdom | Kablio

Role

Description

monitoring

package processing

kpi management

scheduling

work planning

contractor coordination

Ensure all outstanding works are monitored and reviewed, and that supervisors and managers are informed of progress on a regular basis. Any changes are to be fed into a revised plan and communicated.
Undertake processing and chasing up of work packages, through close liaison with management and supervisors.
Drive operational excellence across the portfolio and meet/exceed expectations on KPI and SLA performance, tasks include;
Ensure engineers/cleaners and third-party contractors’ jobs are completed on time and deliver the highest level of customer care.
Liaise with subcontractors and operatives to schedule appointments/tasks/repairs.
Capture and record actions and approvals for the plan by liaising with operational management.
Ensure EMCOR UK staff and third-party suppliers’ have the correct information required to complete the job.
Scheduling engineers and contractors to achieve the contract deliverables.
Effectively plan work programmes, efficiently routing daily schedules to optimise productivity.
Booking operatives on site adhering to the access process.

Requirements

fm experience

security clearance

service desk

project planning

computer literate

highly organised

Practical experience in an FM operational environment is preferable.
Personable, approachable, flexible attitude and a good collaborator
Calm under pressure and able to multi-task effectively.
Highly organised.
The eligibility to obtain high-level security clearance (British National with 10+ years in the UK)
Be able to demonstrate related experience in a service desk or planning environment.
Candidate must be computer literate and have project planning abilities.
The ability to communicate effectively and build relationships at all levels.

Benefits

Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
25 Days holidays + Bank holidays
Extensive Learning & Development opportunities, including opportunities for progression.
Holiday Buy Scheme - up to 5 days a year
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Paid volunteering and charity days
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Bike To Work Scheme
Refer a Friend scheme – worth £500 per referral

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility for high‑level security clearance (british national, 10+ years uk residence)

Company

Overview

Founded as a pioneering force in the facilities management industry, EMCOR UK has evolved into a trusted partner for a wide range of sectors.
With a robust portfolio in engineering and energy services, EMCOR UK excels in providing sustainable and innovative solutions to complex challenges.
Their expertise spans across commercial, residential, and industrial properties, offering tailor-made solutions that meet unique client needs.
EMCOR UK is known for delivering high-value projects, including critical infrastructure, energy-efficient systems, and comprehensive maintenance services.
The company is part of the global EMCOR Group, leveraging international resources while maintaining a strong local presence in the UK.
Recent standout projects include transforming energy use in large commercial facilities and providing state-of-the-art utilities management for both private and public sectors.

Culture + Values

People who care
Safe & secure
Together as one
Active & ambitious

Environment + Sustainability

83% SFMI Score

Sustainability Achievement

Received the Gold Award from the Sustainable Food Initiative (SFMI) with an overall score of 83% in 2024.

£51M Value

Economic Contribution

Delivered £51 million in social and local economic value in 2023.

Emission Reduction

Environmental Progress

Reduced scope 3 emissions from 3,398 tCO₂e in 2019 to 2,134 tCO₂e in 2022.

66 Partners

Supply Chain Engagement

Onboarded 66 supply-chain partners to the Sustainability Dashboard, with a target of 120 by May 2022.

Net zero operations target by 2030; value‑chain emissions net zero by 2040
Signatory of UN Global Compact; sustainability framework guided by 8 UN SDGs
Transitioned fleet towards zero‑emission vehicles; offset unavoidable emissions
Route Zero programme measuring scope 1‑3 emissions and providing Z‑Plan roadmap

Inclusion & Diversity

200 leaders

Allyship Training

Delivered allyship training to 200 senior leaders.

37th ranking

Inclusive Employer

Named 37th most inclusive employer in the UK by Inclusive Companies.

Top 50 Employers

Inclusive UK Employers

Awarded Top 50 UK Employers by Inclusive Companies in 2024.

LGBTQIA Network

British Diversity Awards

Awarded Outstanding LGBTQIA Network of the Year in 2024.

Created new female leadership apprentice programme
Pay parity: Real Living Wage paid to all colleagues

Articles

Careers

Case Studies

Sustainability

Role

Description

monitoring

package processing

kpi management

scheduling

work planning

contractor coordination

Ensure all outstanding works are monitored and reviewed, and that supervisors and managers are informed of progress on a regular basis. Any changes are to be fed into a revised plan and communicated.
Undertake processing and chasing up of work packages, through close liaison with management and supervisors.
Drive operational excellence across the portfolio and meet/exceed expectations on KPI and SLA performance, tasks include;
Ensure engineers/cleaners and third-party contractors’ jobs are completed on time and deliver the highest level of customer care.
Liaise with subcontractors and operatives to schedule appointments/tasks/repairs.
Capture and record actions and approvals for the plan by liaising with operational management.
Ensure EMCOR UK staff and third-party suppliers’ have the correct information required to complete the job.
Scheduling engineers and contractors to achieve the contract deliverables.
Effectively plan work programmes, efficiently routing daily schedules to optimise productivity.
Booking operatives on site adhering to the access process.

Requirements

fm experience

security clearance

service desk

project planning

computer literate

highly organised

Practical experience in an FM operational environment is preferable.
Personable, approachable, flexible attitude and a good collaborator
Calm under pressure and able to multi-task effectively.
Highly organised.
The eligibility to obtain high-level security clearance (British National with 10+ years in the UK)
Be able to demonstrate related experience in a service desk or planning environment.
Candidate must be computer literate and have project planning abilities.
The ability to communicate effectively and build relationships at all levels.

Benefits

Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
25 Days holidays + Bank holidays
Extensive Learning & Development opportunities, including opportunities for progression.
Holiday Buy Scheme - up to 5 days a year
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Paid volunteering and charity days
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Bike To Work Scheme
Refer a Friend scheme – worth £500 per referral

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility for high‑level security clearance (british national, 10+ years uk residence)

Company

Overview

Founded as a pioneering force in the facilities management industry, EMCOR UK has evolved into a trusted partner for a wide range of sectors.
With a robust portfolio in engineering and energy services, EMCOR UK excels in providing sustainable and innovative solutions to complex challenges.
Their expertise spans across commercial, residential, and industrial properties, offering tailor-made solutions that meet unique client needs.
EMCOR UK is known for delivering high-value projects, including critical infrastructure, energy-efficient systems, and comprehensive maintenance services.
The company is part of the global EMCOR Group, leveraging international resources while maintaining a strong local presence in the UK.
Recent standout projects include transforming energy use in large commercial facilities and providing state-of-the-art utilities management for both private and public sectors.

Culture + Values

People who care
Safe & secure
Together as one
Active & ambitious

Environment + Sustainability

83% SFMI Score

Sustainability Achievement

Received the Gold Award from the Sustainable Food Initiative (SFMI) with an overall score of 83% in 2024.

£51M Value

Economic Contribution

Delivered £51 million in social and local economic value in 2023.

Emission Reduction

Environmental Progress

Reduced scope 3 emissions from 3,398 tCO₂e in 2019 to 2,134 tCO₂e in 2022.

66 Partners

Supply Chain Engagement

Onboarded 66 supply-chain partners to the Sustainability Dashboard, with a target of 120 by May 2022.

Net zero operations target by 2030; value‑chain emissions net zero by 2040
Signatory of UN Global Compact; sustainability framework guided by 8 UN SDGs
Transitioned fleet towards zero‑emission vehicles; offset unavoidable emissions
Route Zero programme measuring scope 1‑3 emissions and providing Z‑Plan roadmap