Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Resident Liaison Officer
Ian Williams Ltd
Communicate and maintain positive relationships with residents, site teams, and contractors during the delivery of planned maintenance and refurbishment contracts in residential properties.
21d ago
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Tonbridge, England, United Kingdom
Field
Company Size
584 Employees
Service Specialisms
Property maintenance
Planned investment
Responsive repairs
Painting & cyclical decorations
Passive fire protection
Decarbonisation
Compliance services
Planned maintenance & capital investment
Sector Specialisms
Social Housing
Education
Commercial Construction
Office
Healthcare
Residential Property Management
Leisure
Factories
Role
What you would be doing
client interaction
contract delivery
relationship building
report generation
problem resolution
- You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion
- As a Resident Liaison Officer, you will support in the successful delivery of our planned maintenance and refurbishment contracts, working within the residential properties
- Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow
- Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract
- Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.
What you bring
microsoft
customer service
communication
organisational
liaison officer
driving licence
- Excellent IT skills, including Microsoft (Word and Outlook)
- Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered
- A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.
- Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution
- Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate
- Enhanced maternity/ paternity pay
- Private mileage scheme and fuel card
- Training and development opportunities
- Let us help you prepare for your future with an employer pension contribution of up to 5%
- Trade discounts from our preferred suppliers for you and your friends and family
- Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.
- Be part of the company profit share scheme (14% of base salary achieved last year)
- Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year
- Specsavers vouchers
- Life Insurance, 3x your salary
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks might be conducted
People also searched
Assistant Property Manager Jobs in Maidstone United KingdomGeneral Admin & Support Jobs in Maidstone United KingdomCustomer Service Jobs in Maidstone United KingdomProperty Supervisor Jobs in Maidstone United KingdomProperty Manager Jobs in Maidstone United KingdomGeneral Admin & Support Jobs in Tunbridge Wells United KingdomCustomer Service Jobs in Tunbridge Wells United KingdomSite Administrator Jobs in Tunbridge Wells United Kingdom
Company
Overview
$100–500M
Annual Revenue
Revenue is generated by delivering property services across the UK through training, technology, and innovation.
400k+ Homes
Annually Serviced
The company maintains and improves housing and public spaces across the UK.
- Began with painting and expanded into full property services.
- Offers planned maintenance, responsive repairs, M&E, and refurbishments.
- Projects include school refurbishments, housing improvements, loss recovery, and asset reinvestment.
- Runs its own Ian Williams Academy for specialized training.
- People-first approach
- Customer-focused solutions
- Innovation and continuous improvement
- Collaboration and teamwork
- Delivering excellence in everything we do
2050
Net Zero Goal
Aiming to achieve net zero emissions across all operations by 2050.
- Reducing carbon emissions across operations
- Focusing on waste reduction and recycling
- Use of sustainable materials in construction projects
- Partnership with clients to enhance environmental performance
- Inclusive workforce recruitment strategy
- Gender diversity initiatives
- Active efforts to increase representation at all levels
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio