Sales Operations Manager

Description

• Monitor pipeline performance and provide regular reporting and insights to leadership.
• Coordinate cross-functional teams, including marketing, construction/maintenance teams and service department, to ensure a cohesive approach for our clients.
• Maintain accurate pipeline daily, input and track leads through the sales pipeline using PipeDrive, maintaining data accuracy and visibility.
• Provide feedback on lead quality and campaign effectiveness.
• Collaborate with the marketing team to align annual and seasonal campaigns, initiatives with sales goals.
• Oversee the entire sales operations infrastructure, including CRM systems, sales reporting mechanisms, and data analytics to ensure efficiency, client service and effectiveness in sales processes.
• Identify opportunities for process improvement and automation within the sales cycle.
• Design and implement a comprehensive training program for the sales team, sales techniques, and client service skills to enhance sales performance.
• Ensure all sales team members are responsible for and updating their pipeline CRM daily
• Manage weekly pipeline and backlog with sales and operations stakeholders based on operations capacity and client needs.
• Manage and optimize the sales funnel and pipeline, ensuring a smooth transition of leads from prospecting to closing, with a keen focus on improving conversion rates at each stage.
• Contribute to the development and refinement of the company’s overall sales strategy.
• Ensure smooth transition of leads to sales team and that lead process is being followed for optimal client service
• Responsible for managing lead intake; client phone call & email intake/call backs, screening and qualifying leads
• Partner with the construction teams to align project urgency and scheduling with sales priorities.
• Support forecasting and goal-setting initiatives in collaboration with leadership.
• Assist and educate our clientele/new lead on services we offer
• Assist in the development of promotional strategies to drive high-value leads and sales.

Requirements

• Excellent communication and interpersonal skills with clients and teammates, on the phone and in person.
• Experience in a luxury/service, hospitality, landscape or construction industry.
• Highly organized and detail oriented.
• Ability to manage multiple priorities and work cross-functionally.
• Proficiency with CRM systems, especially PipeDrive.
• Familiarity with project management tools and scheduling software, salesforce, pipedrive, CRMs.
• 3+ years of experience in sales operations, preferably in construction, design, or luxury services.
• Strategic mindset with a passion for process optimization.
• Strong analytical skills and attention to detail.

Benefits

• Long-Term Disability and Life Insurance
• Dental insurance
• Vision insurance
• Tuition Reimbursement (after one year of service)
• Paid time Off
• Medical insurance
• 401(k) plan with company match

Training + Development

Interview process

Visa Sponsorship

Security clearance