Resident Service Specialist - Brand New Lease-Up Apartment Community

Description

• Oversee Pending Tasks.
• Walk through all amenities daily to ensure they are stocked and in good condition.
• Complete market summary and comp reports as directed.
• Utilize CRM to effectively manage resident relations, service requests and resident communications.
• Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
• Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
• Provide superior customer service to internal and external customers.
• Organize incoming packages systematically and distribute as needed.
• Comply with all Company policies and procedures related to employment.
• Perform Resident Service Manager duties in the absence of the Resident Service Manager.
• Scan all required move-in documents into OneSite.
• Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
• Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
• Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
• Ensure each new resident has a move-in orientation conducted by appointment.
• Guide walk-in traffic and minimize the wait time.
• Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.

Requirements

• High school or equivalent required
• Experience working in an office setting
• Customer service experience
• Strong phone etiquette and customer relationship management skills
• Multi-family and/or hospitality operations experience
• Ability to handle conflict management effectively
• Associate degree in business administration or equivalent, is preferred.

Benefits

• Medical, Dental, Vision Plans
• Dependent Care Spending Account
• 401(k) Plan with company match
• Voluntary Cancer Insurance
• Lifestyle Spending Account
• Voluntary Long Term Care Insurance
• Supplemental Term Life Insurance
• Medical Flexible Spending Account
• Supplemental Short-Term Disability Insurance / AD&D Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance