Flexible Workplace Manager FTC

Description

The role will lead the creation and delivery of a premium workplace experience for MYO members in a prestigious flexible workspace in Central London. You will set standards for member experience, collaborate with Service Partner Teams, research and deliver activations and events, and build relationships with local businesses and communities.

Key responsibilities include championing exceptional customer service, shaping the look and feel of the centre, strengthening member relationships, managing move‑ins and move‑outs, overseeing events, handling the site’s OPEX budget, maintaining WELL accreditation, and driving innovation and sustainability initiatives.

• Deliver best-in-class customer service and set the cultural tone for the workspace.
• Shape the centre’s look and feel to ensure a consistent, customer‑focused environment.
• Proactively engage members, gather feedback, and use insights to improve the product.
• Lead by example to build member loyalty and repeat business.
• Triaged and resolve member tickets promptly and efficiently.
• Manage member move‑ins and move‑outs, ensuring smooth transitions.
• Design and execute a programme of events aligned with MYO values and brand.
• Create and manage the site’s OPEX budget, request purchase orders, and approve invoices.
• Maintain WELL accreditation and drive sustainability performance.
• Identify innovation and commercialisation opportunities to support future growth.
• Promote flexible services and facilities to generate additional revenue streams.
• Collaborate with technical and energy teams to optimise asset efficiency and reduce energy consumption.
• Generate ideas that create exceptional, clean, and secure workplaces for members.
• Ensure the workspace enables members to achieve their business objectives daily.
• Oversee day‑to‑day delivery of service streams (cleaning, maintenance) and uphold standards.
• Indirectly manage the onsite concierge team.
• Review service partners regularly and monitor SLA compliance.
• Take advantage of enhanced maternity, adoption, and shared parental leave policies.
• Participate in two employee share plans.

Requirements

Benefits

Landsec provides a competitive benefits package that supports work‑life balance, learning and development, and wellbeing, with options such as performance‑based bonuses, generous holiday entitlement, enhanced pension contributions, private medical cover, and flexible working arrangements.

• Receive a performance‑based annual bonus.
• Enjoy 25 days of annual leave (rising to 27 after two years) plus the option to purchase up to 10 extra days.
• Get a three‑day December festive break and a flexible My Day off.
• Benefit from enhanced pension contributions up to 10.5 % of salary.
• Access private medical insurance, health cash plan, life assurance, and income protection.
• Use up to 4 paid volunteer days per year and a Give As You Earn charity scheme with 20 % employer top‑up.
• Receive employee assistance, digital GP, cycle‑to‑work scheme, mindfulness and health apps.
• Flexible working options discussed during the interview stage.

Training + Development

Interview process

Visa Sponsorship

Security clearance