Service Support Coordinator at Westrac Cat in Tomago, New South Wales, Australia | Kablio

Role

Description

documentation

automation

technical support

reporting

helpdesk

culture

Maintain and update service documentation, policies, and process maps while ensuring compliance and driving continuous improvement, including identifying processes for automation to enhance workflow efficiency
Provide technical guidance, training, and support on key systems and processes related to service work order management
Provide stakeholders with reports on helpdesk activity and data trends to support process improvements and team training
Manage helpdesk enquiries and maintain accurate employee data in business systems to ensure correct labour coding and operational efficiency
Build a high-performance culture that drives team success, reinforces values, and enhances organisational collaboration

Requirements

system administration

business administration

ms office

problem solving

customer service

communication

RDO opt in available
Excellent organisational and time management skills with ability to manage multiple priorities simultaneously
Demonstrated experience in a similar role including system administration experience
Certificate in Business Administration desirable
Developed analytical and problem-solving skills with a strong emphasis on continuous improvement
Advanced computer literacy skills including MS Office
Strong customer service skills with the ability to develop strong positive working relationships
Excellent communication skills including written, verbal and interpersonal

Benefits

12 Weeks Paid Parental Leave
Opportunities for career development
Wellness Program
Income protection covering you 24/7
Ability to purchase additional annual leave
Discounted CAT products
Free On-Site Parking
Fitness Passport for the whole family
Refer a friend program – work alongside your mates and receive up to $3000 for each successful referral!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

national criminal history check required

Company

Overview

$2.45B Revenue

FY2018 Financial Performance

Generated over A$2.45 billion in revenue across operations spanning WA, NSW, and ACT.

100th Wheel Loader

Delivered in Sept 2023

Achieved the milestone of delivering the 100th Cat Next‑Gen medium wheel loader, demonstrating significant productivity improvements for clients.

20% Productivity

Gain for Clients

Cat Next‑Gen medium wheel loaders provide clients with productivity gains exceeding 20%, supported by advanced technology solutions.

46,000 Hours

Logged on Cat Machines

Some Cat machines in WA have logged 46,000 hours, showcasing WesTrac's commitment to durability and long‑haul support.

Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse.
Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings.
Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment.
Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems.
Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring.
Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.

Culture + Values

Safety First: Ensuring the safety and wellbeing of our people is our highest priority.
Customer Commitment: We work in partnership with our customers, understanding their needs and delivering innovative solutions.
Integrity: We do what we say we will do, delivering on our promises with the highest standards of professionalism.
Excellence: We strive for excellence in everything we do, continuously improving and striving for better outcomes.
Collaboration: We value teamwork and encourage open, transparent communication across all levels of the business.
Accountability: We take responsibility for our actions, holding ourselves accountable for the results we achieve.

Environment + Sustainability

2050 Target

Net Zero Emissions

Aims to achieve zero greenhouse gas emissions by 2050.

Focuses on energy efficiency, waste reduction, and use of renewable resources.
Implements programs to reduce fuel consumption and increase sustainable products/technologies.
Supports customers with latest environmentally friendly technologies and solutions, such as electric and hybrid machinery.

Inclusion & Diversity

Focused on creating an inclusive and diverse workforce where everyone has an opportunity to succeed.
Has set clear targets to increase the representation of women in leadership roles.
Promotes a culture of respect, aiming to provide equal opportunities for all employees regardless of background.

Articles

Careers at WesTrac

About Us

WesTrac Services

Role

Description

documentation

automation

technical support

reporting

helpdesk

culture

Maintain and update service documentation, policies, and process maps while ensuring compliance and driving continuous improvement, including identifying processes for automation to enhance workflow efficiency
Provide technical guidance, training, and support on key systems and processes related to service work order management
Provide stakeholders with reports on helpdesk activity and data trends to support process improvements and team training
Manage helpdesk enquiries and maintain accurate employee data in business systems to ensure correct labour coding and operational efficiency
Build a high-performance culture that drives team success, reinforces values, and enhances organisational collaboration

Requirements

system administration

business administration

ms office

problem solving

customer service

communication

RDO opt in available
Excellent organisational and time management skills with ability to manage multiple priorities simultaneously
Demonstrated experience in a similar role including system administration experience
Certificate in Business Administration desirable
Developed analytical and problem-solving skills with a strong emphasis on continuous improvement
Advanced computer literacy skills including MS Office
Strong customer service skills with the ability to develop strong positive working relationships
Excellent communication skills including written, verbal and interpersonal

Benefits

12 Weeks Paid Parental Leave
Opportunities for career development
Wellness Program
Income protection covering you 24/7
Ability to purchase additional annual leave
Discounted CAT products
Free On-Site Parking
Fitness Passport for the whole family
Refer a friend program – work alongside your mates and receive up to $3000 for each successful referral!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

national criminal history check required

Company

Overview

$2.45B Revenue

FY2018 Financial Performance

Generated over A$2.45 billion in revenue across operations spanning WA, NSW, and ACT.

100th Wheel Loader

Delivered in Sept 2023

Achieved the milestone of delivering the 100th Cat Next‑Gen medium wheel loader, demonstrating significant productivity improvements for clients.

20% Productivity

Gain for Clients

Cat Next‑Gen medium wheel loaders provide clients with productivity gains exceeding 20%, supported by advanced technology solutions.

46,000 Hours

Logged on Cat Machines

Some Cat machines in WA have logged 46,000 hours, showcasing WesTrac's commitment to durability and long‑haul support.

Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse.
Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings.
Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment.
Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems.
Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring.
Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.

Culture + Values

Safety First: Ensuring the safety and wellbeing of our people is our highest priority.
Customer Commitment: We work in partnership with our customers, understanding their needs and delivering innovative solutions.
Integrity: We do what we say we will do, delivering on our promises with the highest standards of professionalism.
Excellence: We strive for excellence in everything we do, continuously improving and striving for better outcomes.
Collaboration: We value teamwork and encourage open, transparent communication across all levels of the business.
Accountability: We take responsibility for our actions, holding ourselves accountable for the results we achieve.

Environment + Sustainability

2050 Target

Net Zero Emissions

Aims to achieve zero greenhouse gas emissions by 2050.

Focuses on energy efficiency, waste reduction, and use of renewable resources.
Implements programs to reduce fuel consumption and increase sustainable products/technologies.
Supports customers with latest environmentally friendly technologies and solutions, such as electric and hybrid machinery.

Inclusion & Diversity

Focused on creating an inclusive and diverse workforce where everyone has an opportunity to succeed.
Has set clear targets to increase the representation of women in leadership roles.
Promotes a culture of respect, aiming to provide equal opportunities for all employees regardless of background.

Articles

Careers at WesTrac

About Us

WesTrac Services