Mechanical Application Engineering and Technical Support Manager

Description

• Coordinate project timelines, budgets, and resources to meet deadlines.
• Manage and mentor a team of applications engineers and technical support team, ensuring their professional growth and alignment with organizational goals.
• Implement best practices to enhance efficiency, reduce lead times, and improve overall customer experience.
• Monitor progress, identify risks, and implement corrective actions as needed.
• Engage directly with customers to understand their needs, provide technical guidance, and address any inquiries or concerns.
• Leverage your mechanical engineering background to understand and configure our water sector products according to customer requirements.
• Optimize processes related to product configuration, deployment, and support.
• Build strong relationships with clients, ensuring their satisfaction throughout the project lifecycle.
• Collaborate with cross-functional teams, including IT, sales, and product development, to achieve seamless project execution.
• Maintain productive and collaborative relationships with other Watts employees.
• Oversee quality control processes, ensuring that configured products meet industry standards and regulatory requirements.
• Ensure accurate and efficient customization of our solutions, meeting client specifications while maintaining quality standards.
• Collaborate with engineering teams to resolve any technical issues promptly.

Requirements

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• 2+ years of leadership experience and team management skills.
• Ability to adapt to a hybrid work environment.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Bachelor's degree in Mechanical Engineering or related field. A master’s degree is a plus.
• Knowledge of PowerBI and/or Excel for data analytics
• 7+ years of experience in applications engineering, with a track record of successful project management.
• Experience in customer-facing roles and a strong customer-focused mindset.
• Punctuality and dependability.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
• Experience with CPQ or quotations processes, concepts, tools, and technologies; SAP ideal.
• Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
• Excellent communication and interpersonal skills to communicate to C-level executives.
• Experience on product design related to water flow, pressure, and temperature, such as ACV, floor heating, and piping systems
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to remain seated at a desk or workstation for extended periods.

Benefits

• Additional perks such as fitness reimbursements and employee discount programs
• Family building benefits, including paid maternity/paternity leave
• Competitive compensation based on your skills, qualifications and experience
• Continued professional development opportunities and educational reimbursement
• 10 paid holidays and Paid Time Off
• Comprehensive medical and dental coverage, retirement benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance