Medical Laboratory Scientist - Maryland
Employer undisclosedRole managed by a recruiter
Provide technical support and service for Stago lab instruments and reagents to customers.
16 days ago ago
$75,000 - $85,000
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Maryland, United States
Onsite
Role
What you would be doing
method verification
lot conversion
crm maintenance
demo support
lead generation
problem solving
- Provide to customers only the most current CLSI SOPs as developed by Training.
- Furnishes leads to the Sales Team upon technical calls and interactions with existing client base to expand current testing menu or upgrade instruments.
- Works on special projects as assigned by management.
- Provides support to Sales when performing live lectures, demonstrations or evaluations to ensure that Stago is positioned to best meet the customer expectations to win the new contract or renew the existing one as requested.
- Completes lot conversions as requested and verified by contract commitments for new reagents in an efficient time period to meet the customer's expectation. This can be on site or remote with a focus for the customer to use the middleware Accreditation tools.
- Performs customer on-site evaluations/demonstrations/lectures as requested.
- Utilizes materials provided on My Personal Space, Marketing Share File, as provided by Marketing for all Stago product lines as well as competitors. Messaging will be consistent to drive the Stago brand. There is no developing your own PowerPoints, if you feel there is a need for something missing send to Director TSG.
- Supplies appropriate telephone support.
- Completes method verification for all instrument purchase orders to ensure the system(s) are brought live in an efficient time period to meet the customer's expectations. This includes all the Stago products, instruments, reagents and digital products.
- Maintain CRM data so it is current, contacts should be reviewed each time you go into the account. Any changes to account name, address or instrumentation you must complete the proper paperwork and submit to Sales Admin.
- Maintains contact with the customers within assigned territory on a regular basis, but ensure that any travel to another territory the follow up is efficiently transitioned to the local teams. Utilizing CRM to record all customer activities in real time so that reports can be pulled at month end.
- Works within the team to solve problems for internal and external customers including but not limited to: instruments, reagents and digital products as needed following Stago's escalation SOP.
What you bring
bachelor's
mt(ascp)
5+ years
excel
data analysis
problem solving
- Bachelor's degree in related field from four-year college or university or equivalent required. MT(ASCP) Certification or equivalent strongly preferred.
- Minimum of five years’ experience as a medical technologist with coag exposure; prefer experience with Stago products
- Ability to write and deliver effective and persuasive technical and non-technical presentations to senior management, sales and service staffs, and customer representatives.
- Ability to work with mathematical concepts such as fractions, percentages, bias, ratios and proportions to practical situations. Ability to apply clinical knowledge to data analysis.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- To perform this job successfully, an individual should be familiar with Excel and Windows Office Suite Applications.
- Ability to interpret an extensive variety of technical instructions. Ability to deal with non verbal symbolism (formulas, scientific equations, graphs, etc.).
- Current driver's license is mandatory.
- Demonstrates the highest level of product knowledge to support both internal and external customers.
- More than 80% travel based on territory and company needs, including overnight stays and air travel.
- Pay Rate: $75K - $85K Base
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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