Operations Support Assistant

Overview

Handle inbound/outbound calls to schedule meter appointments and support field engineers.

Key Responsibilities

• job claiming
• access coordination
• install scheduling
• appointment booking
• database management
• site planning

Tasks

-Ensure that all jobs are claimed by the morning and the job is a ‘good’ job and ready for the engineer and customer. -Arrange access as appropriate (primarily over the telephone) to ensure engineer can complete scheduled jobs. -Liaise with other departments to ensure optimum service delivery. -To provide constant support to SMS’s field engineers and any sub-contractors, including directions when necessary, and schedule amendments in order to maximize meter installs and keep cancelled jobs to a minimum. -Identify any issues and raise to Metering Manager. -Deal with both inbound and outbound customer appointment calls in accordance with supplier booking guidelines. Booking meter exchange appointments directly with end consumer and suppliers if called upon and required. -Handling of ad-hoc queries from engineers, customers, Suppliers, and other teams on commissioning issues and assets on site. -Work report daily/weekly to ensure all jobs and work streams are correct. -Plan site visits & plan the work for SMS field engineers, including grouping jobs in the most efficient way possible and arranging access ahead of their visit. -Maintain work management database and any other relevant systems. -Maximize customer appointments for SMS.

Requirements

• excel
• word
• crm
• gcse
• problem solving
• customer service

What You Bring

-Computer Literate, I.T skills, experience with excel/word/ CRM. -GCSE or Equivalent in English and Maths. -Keen attention to detail, working accurately under pressure. -Strong problem-solving abilities, attention to detail and reliability. -Good written and verbal communication skills. -Experience in a similar engineer/ logistics role with good geographical knowledge. -Excellent Customer Service experience.

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Benefits

-Life Insurance (4 x annual salary) -25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell) -Automatic Enrolment onto our Employee Participation Plan. -Hybrid working options (for some positions). -Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support. -Pension matching scheme (up to 5% of salary) -Enhanced Maternity leave. Paternity and Adoption leave. -24/7 free and confidential employee assistance service. -Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.

About Sms

-Founded with a vision to provide cutting-edge energy and infrastructure solutions across industries. -Specialises in the design, delivery, and maintenance of energy, infrastructure, and industrial services. -Has worked on diverse projects, including renewable energy installations, complex infrastructure builds, and utility management. -Known for delivering innovative solutions in energy efficiency, sustainability, and asset management. -Excels in both large-scale industrial operations and smaller, high-impact infrastructure projects. -Serves clients across multiple continents with tailored solutions. -Continuously evolving to meet the challenges of modern infrastructure and energy needs.

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