Senior Program Manager

Description

The Strategic Program Manager leads and drives cross-functional initiatives focusing on continuous improvement, process optimization, and strategic execution. This role is responsible for managing multiple complex programs that deliver measurable operational impact while holding stakeholders accountable to timelines, KPIs, and results.

• Develop and implement continuous improvement frameworks (e.g., Lean, Six Sigma, Kaizen) to enhance performance, reduce waste, and optimize processes.
• Champion a culture of operational excellence and data-driven decision making.
• Facilitate regular program reviews with stakeholders to ensure accountability and resolve roadblocks proactively.
• Ensure alignment of initiatives with organizational goals, budgets, and resources.
• Serve as a central point of coordination between business units, operations, and executive sponsors.
• Collaborate with operational and functional leaders to identify opportunities for efficiency, scalability, and innovation.
• All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
• Lead the planning, execution, and monitoring of enterprise-level strategic and continuous improvement programs.
• Drive program governance, including progress reporting, milestone tracking, and risk management.

Requirements

EEO Statement

• Proven track record of managing large-scale, cross-functional initiatives with accountability across multiple stakeholders.
• Repetitive Movements – Typing, clicking, and using a mouse frequently can lead to strain.
• Strong understanding of Lean, Six Sigma, Agile, or similar improvement methodologies.
• Hand-Eye Coordination – Using hands to handle, control, or feel objects, tools, or controls is essential.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Excellent interpersonal, communication, and facilitation skills with the ability to influence at all levels.
• Advanced analytical and problem-solving abilities with experience using metrics and KPIs to track performance.
• Prolonged Sitting – Computer analysts often sit for extended periods while working on systems and coding.
• 7+ years of program or project management experience, ideally in continuous improvement or operational excellence roles.
• Clear Communication – Understanding speech and speaking clearly is important for collaboration.
• Proficient with project management tools (e.g., Smartsheet, Asana, Jira, MS Project).
• Bachelor’s degree in Business, Engineering, Operations, or related field (MBA or similar advanced degree preferred).
• Light to moderate lifting may be required.
• Fine Motor Skills – Using fingers to grasp, move, or assemble small objects may be necessary.
• Visual Acuity – Analysts need to see details of objects both near and far, such as reading screens and documents.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance