ICT Mobility Specialist

Description

• You will facilitate the procurement and deployment of multi-platform mobile devices to meet the specific needs and requirements of users and business stakeholders.
• You will participate in assigned project deployments and collaborate with Mobility team leads to formulate strategies and deployments based on the project’s vision and requirements.
• You will utilize cellular carrier tools, administer feature changes, updates, reports, and activations of cellular lines and hardware among managed cellular accounts.
• You will provide Tier II technical support for mobile devices, including troubleshooting and diagnosing hardware and software issues.
• You will perform administrative tasks in a mobile device management (MDM) server.

Requirements

• Experienced – You have two (2) years of experience in Information Technology.
• Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
• Security Requirements – In this role, you will be required to access Port of Seattle Police Department equipment, office locations, systems and/or vehicles. In compliance with Federal and State laws as the successful candidate, you will be required to pass a Criminal Justice Information Services (CJIS) criminal history background check.
• Teamwork – You thrive in a team-oriented environment, while also demonstrating a strong ability to pivot between working collaboratively and independently as the work necessitates. You exhibit a strong commitment to achieving team goals and visions.
• Technically Skilled – You have strong proficiency with enterprise support applications such as Apple Business Manager and Android Enterprise.
• Proficient – You have expertise in mobile devices (iOS, iPadOS, Android OS), cellular technology, and carrier services, including activation and feature updates. You are experienced with Mobile Device Management (MDM) in enterprise environments—handling setup, app deployment, and configuration. You are also skilled in accurate data entry and asset management, including inventory tracking and overseeing device lifecycles.
• Efficient Communicator – You possess excellent communication skills effectively collaborating with colleagues, vendors, and end-users. You also provide friendly and effective customer service, explaining technical issues in non-technical terms and providing clear instructions. You have strong organizational skills, keen attention to detail and adaptability.
• Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.
• Problem-Solver – You can diagnose and resolve technical issues related to mobile devices and can accomplish tasks in an organized and prioritized manner. You can also troubleshoot problems, work with collaborating vendors, and find solutions quickly.

Benefits

• Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
• Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
• Work Schedule – Your normal work schedule will be Monday – Friday, 8:00 a.m. to 5:00 p.m. (40 hours per week). Slightly more flexible start and end times are available in this role after completing a six (6) month probationary period. You may be required to work any and all assigned shifts, including weekends, holidays, on call rotations, and during emergencies.
• Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.
• Overtime Eligible – You are eligible for overtime pay in this role.
• Holidays – More than ten days per year to celebrate with family and friends away from work.
• Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
• Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
• Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
• Work Environment – You will primarily work in an office environment. After successful completion of probation period, you may be able to work in a hybrid/in-office setting at Management’s discretion 3 days at the office/2 days remote.
• Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
• Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.

Training + Development

Interview process

Visa Sponsorship

Security clearance