Housing Management Coordinator

Description

• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms / bed spaces / properties within set timescales.
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
• Ensuring we are health and safety compliant and that maintenance standards are met.
• Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.

Requirements

• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,
• You’ll need an Enhanced DBS check done and we pay for that.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• Able to take on a lead role within the team, offering guidance and support to your colleagues
• Experience in managing a housing management caseload and overseeing landlord and housing management duties

Benefits

• Career path with development and an excellent training package
• Based at our service in Keele Drive, Cramlington you’ll spend your time travelling around the properties in our Northumberland patch.
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Excellent benefits and rewards including supermarket discounts and travel expenses
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)

Training + Development

Interview process

Visa Sponsorship

Security clearance