Portfolio Executive -UAEN

Description

• Foster positive relationships to encourage lease renewals and reduce tenant turnover.
• Maintain detailed and accurate records of all leasing activities, tenant interactions, and property conditions.
• Coordinate with the AMSS team for tender initiation when unresolved issues persist with contractors.
• Coordinate with internal teams to respond to tenant queries and concerns efficiently.
• Build and maintain strong relationships with local real estate brokers.
• Handle customer escalations promptly, maintaining positive relationships and ensuring customer satisfaction.
• Conduct regular planned and unplanned inspections, providing feedback and guidance for service improvement.
• Provide brokers with necessary information and support to ensure effective leasing of units.
• Conduct property tours, handle inquiries, and manage tenant applications.
• Assist in actively marketing and leasing vacant residential units to potential tenants.
• Act as the primary point of contact for tenants, addressing inquiries, concerns, and issues promptly.
• Manage the process of preparing units for new tenants post-lease termination, including coordination with maintenance teams.
• Assist the Portfolio Manager in developing strategies to attract high-quality tenants to vacant retail spaces.
• Conduct joint inspections with contractors, consultants, Projects, and the AMSS Team to identify property snags.
• Ensure tenant communications and requests are addressed within specified timeframes.
• Establish SLAs and KPIs for service providers and monitor performance to ensure compliance and service quality.
• Conduct final inspections to verify that units meet company standards before occupancy.
• Review snags, prepare action plans for rectification, and oversee implementation until issues are resolved.
• Solicit feedback from residents to identify improvement areas and increase overall satisfaction and retention.
• Collaborate with marketing to develop resident engagement programs and community events.
• Collaborate with the marketing team to create targeted marketing materials and campaigns.
• Assist tenants with obtaining necessary approvals and NOCs for fit-out works.
• Use effective communication strategies to resolve issues and restore customer trust.
• Assist in negotiating terms and agreements with brokers as required.
• Prepare regular reports on leasing performance, occupancy rates, and property status.
• Partner with AMSS to enhance community amenities and ensure a high-quality living environment.
• Promote retail tenants within the community to increase footfall.
• Assist the Portfolio Manager in developing and implementing leasing strategies for long-vacant units.
• Ensure timely and accurate completion of all lease documentation.

Requirements

• Professional real estate certificate is desired.
• 1 to 3 years of professional experience in Property Management or Facilities Management
• Good communication and interpersonal skills, fostering positive tenant relationships
• Good usage of the Systems example SAP and CRM ,Sales force.
• Emirati with a valid Emirates ID.
• Diploma / Bachelor’s degree in Business Administration, or a related field

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance