Provides and manages quality affordable homes and community support across the North West
protects sensitive information by safeguarding customer, colleague and third-party data
Accurate and timely data and information is provided in relation to assigned change activities.
listens to our customers and makes their needs a priority
follows health and safety guidelines to keep ourselves, colleagues, and customers safe
There may be a requirement to work with external providers, e.g., software providers, on a project by project basis.
Work closely with stakeholders across our business to implement, test and deploy solutions to business problems.
Deliver and support the implementation of projects through the delivery of high-quality outputs from all business analysis activity and working closely with project managers and teams throughout the project lifecycle.
The role involves working with stakeholders across our buisness to understand and most effectively address issues raised.
Gather, identify and document business requirements that can be used to assist future process design and identification of sustainable solutions.
Support business transition and help establish and embed change, ensuring desired business benefits are realised.
Undertake business process modelling and improve business processes that meet business needs and enable our business to deliver against its strategic objectives.
Create functional specifications for new systems and processes which leads to their successful development and implementation.
Identify costs and business savings in line with our business’s strategic objectives.
This role is responsible for investigating and analysing efficiencies of business activities and processes.
The aim of this function is to ensure that appropriate processes and procedures are continually in place to enable delivery of the overall strategically aligned change road map.
helps reduce risks by proactively communicating any potential issues to our line managers
This involves understanding our business needs, business model, workflows and IT systems to define business problems and design appropriate solutions to address them, also making recommendations to the Project Manager to improve efficiency and effectiveness.
Facilitate group workshops and meetings to enable diagnosis of business problems, gathering of business requirements and future process design.
Accurate and timely performance monitoring data and information is provided highlighting current position and future opportunities for projects/change activities.
Simplify requirements, so they are easily understood by all stakeholders involved and strengthen stakeholder buy in and engagement to change.
Able to travel independently to other locations (E)
Qualitative and quantitative outcomes for projects and change activities are reviewed and captured.
Excellent skills in conducting process reviews and redesign (E)
Advanced skills in IT packages including Excel and Visio (E)
Educated to degree level or equivalent experience in change related roles (E)
Demonstrable evidence of excellence in change management (E)
High level of ability to gather, analyse and interpret information (E)
Strong analytical thinking and problem-solving skills (E)
Understand business needs from a project / change activity perspective and undertake business analysis to identify change requirements.
Trained in process improvement methodologies such as Lean Six Sigma (D)
Customer focused (E)
Project management experience (D)
Agile Working
Excellent stakeholder engagement, management and communication, including the ability to communicate effectively with all levels of management (E)
We operate an agile working policy, with colleagues expected to work from the office a minimum of one day per week, or more depending on business needs. For this specific role, working arrangements may vary — we recommend discussing expectations with the hiring manager during the interview process
A flexible approach to hours worked (E)