Inbound Sales Support Advisor

Description

• Follow up with customers via telephone and/or email after initial contact, within set timeframes, to build relationships and increase business turnover.
• Manage tasks within set service level agreements (SLAs), including follow-up on new and outstanding quotes and chasing outstanding payments.
• Continually aim to meet all KPIs and SLAs related to emails, tasks, and other ad hoc administrative requirements.
• Maintain up-to-date knowledge of all MDIS products and services to better support customer interactions.
• Deliver a comprehensive sales support service within your respective area, including liaising with clients and technical teams to arrange pre-design meetings.
• To follow up on all formal quotations provide to your clients to answer any questions they have and with the aim to win the business
• Record all lead data accurately in internal systems to ensure relevant and up-to-date information is available.
• Work directly with customers to gather all necessary information for quotations and indications and act as a main point of contact throughout the sales process.
• Achieve agreed objectives and targets, working closely with Sales, Marketing, to support overall business goals.
• Strictly adhere to MDIS selling practices, methods, policies, and procedures in accordance with FCA rules and external compliance regulations.
• Assist with scheduling appointments in a non-targeted capacity.
• Issue all required documentation and indicative quotations for MDIS products, and follow up regularly.
• Ensure full understanding and compliance with MDIS company policies and procedures.
• Provide general sales support to Business Development Managers, Regional Sales Manager, and the wider MDIS group, offering guidance to both new and existing clients on the full range of MDIS products and services.
• Develop key contacts at senior levels within target organisations to foster long-term business relationships.

Requirements

• Experience working within service level agreements (SLAs) and key performance indicators (KPIs)
• Persuasive and professional telephone manner
• Proven track recorded of working towards targets, in a fast paced, high volume sales environment
• Ability to manage multiple tasks and prioritise effectively
• Skilled in scheduling meetings and managing calendars
• Communicate effectively and maintain excellent relationships with internal and external stakeholders to support sales objectives.
• Proactive follow-up and client engagement techniques
• Familiarity with CRM systems or internal databases
• Ability to liaise confidently with clients, senior stakeholders, and technical teams
• Strong customer service and relationship-building abilities
• High level of organisation and attention to detail
• Excellent communication skills (verbal and written)
• Experience issuing quotations and sales documentation
• Knowledge of FCA rules and compliance standards
• Ability to support sales teams with reporting and updates
• Understanding of sales processes and pipeline management
• Accurate data entry and record-keeping
• Understanding of company policies and procedures

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance