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Systems Analyst II
Akima
Provide senior-level IT service management and desktop support for USSOCOM.
8d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Fort Moore, GA
Onsite
Company Size
1,500 Employees
Service Specialisms
Engineering
Construction
Project Management
Technical Services
Consulting
Operations & Maintenance
Logistics
IT Services
Sector Specialisms
Facilities & Ground Logistics
Information Technology
Aerospace Solutions
Protective Services
Systems Engineering
Mission Support
Government Security Operations
Detention Management Operations
Role
What you would be doing
active directory
remedy
incident management
desktop support
vip support
team lead
- Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.
- Will be required to work rotating shift schedules to include nights, weekends, and holidays
- Evaluates performance results and recommends major changes affecting short-term project growth and success.
- Modify, create, and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world.
- Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise.
- Will be required to perform incident management functions which include Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
- May serve as the functional lead of a team to direct and monitor other technicians in the performance of their duties.
- Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.
- Functions as a technical expert across multiple project assignments. May supervise others.
- Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
- Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
- Plans and leads major technology assignments.
- Will be required to provide VIP level support to USSOCOM executive level users and their staff.
What you bring
dod 8570
dameware
rdp
terminal services
bachelor's
ts clearance
- Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification.
- Must be proficient with Dameware, RDP and Terminal Services
- Ability to install, maintain and troubleshoot server, network, system and application issues.
- Bachelor's degree in a STEM field. Relevant experience may be substituted for education.
- Possess current TS clearance with SCI eligibility.
- Must have DoD 8570 IAT Level II certification.
- Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
- Must demonstrate excellent verbal and written communication skills.
- Senior Service Desk Technicians (SSDTs) must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.
- Years Experience: 5-10 Years.
- Senior technician will exemplify professionalism in all areas of the job; compliance with schedule, following CSD business processes, and superior customer service skills.
- Must be able to present a professional, sharp and technically savvy image via verbal, written and in person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team. SSDTs must be qualified to perform the following functions:
- Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
- These technicians must have extensive experience troubleshooting core services (file, e-mail, print, web, portal and transport) and be able to mentor lower-level technicians to become experts within these areas.
- Is an expert with industry standard desktop operating systems and office automation software suites.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a vision to support critical sectors, providing solutions across defense, intelligence, and civil sectors.
- Serves a broad spectrum of industries, including energy, infrastructure, and water resources.
- Delivered complex projects, such as large-scale infrastructure upgrades and energy management solutions.
- Projects often involve intricate logistical coordination, requiring a deep understanding of specialized markets.
- Approach is deeply collaborative, often working alongside government agencies and other key partners.
- Noteworthy projects include managing water resource systems and optimizing energy infrastructure for municipalities.
- Focus on operational excellence makes it a go-to partner for government and private sector organizations.
- Operate with honesty, transparency, and fairness.
- Foster teamwork and value the diverse perspectives of our people.
- Dedicated to delivering creative solutions and continuous improvement.
- Strive to exceed customer expectations in all that we do.
- Consistently deliver high-quality services and strive for continuous growth and development.
Net Zero by 2050
Long-term Sustainability Goal
Achieving Net Zero emissions by 2050 reflects a commitment to combating climate change and reducing the carbon footprint.
- Committed to reducing environmental impact and fostering sustainable practices across operations.
- Supports energy efficiency initiatives and implements waste reduction practices in operations.
- Encourages environmental responsibility and sustainable practices across the supply chain.
- Committed to fostering a diverse and inclusive workforce by ensuring equal opportunities for all employees.
- Values diverse perspectives and strives to create an inclusive workplace culture.
- Has set specific goals to increase diversity at all levels of the organization.
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