Abm Industries
Provider of integrated facility, infrastructure, and mobility services to commercial, industrial, institutional clients.
Schedule and dispatch resources to meet client requests efficiently.
13 days ago
Junior (1-3 years)
Full Time
Phoenix, Arizona, United States
Onsite
Company Size
117,000 Employees
Service Specialisms
Janitorial
Engineering
Parking
Electrical and lighting
Energy solutions
HVAC and mechanical
Landscape and turf
Mission critical solutions
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
Description
dispatch scheduling
work orders
record keeping
client communication
report generation
safety compliance
The Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.
- Establish and maintain effective communication and working relationships with clients, co‑workers, shift coordinators, supervisors, and managers.
- Schedule and dispatch resources (team members, crews, equipment, or service vehicles) to appropriate locations using radios, phones, or computers, determining required types and amounts based on work orders or client requirements.
- Ensure timely and efficient movement of resources according to work orders and resource schedules.
- Oversee all communications within assigned area(s).
- Receive or prepare work orders and work schedules.
- Record and maintain files and records of customer requests, work performed, inventory, and other dispatch information.
- Recognize and mitigate a variety of issues encountered within the department and other work environments.
- Confer with clients or supervising personnel to address questions, problems, and resource requests.
- Monitor resources and utilization to coordinate services and schedules for optimal efficiency.
- Compile statistics and reports on work progress.
- Monitor daily services and provide updates and reports.
- Comply with all safety, security, compliance, and quality standards and procedures established by the Company, clients, and regulatory authorities.
Requirements
reception
dispatching
multi-line
1 year
Preferred Qualifications: One (1) year of prior multi-line reception experience or dispatching experience preferred.
Benefits
Hourly Rate - $22.00 per hour. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM).
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1909 Founded
Year of Establishment
The company began operations as a window-cleaning service in San Francisco.
$8.4B Revenue
Annual Revenues
Reflects the company's global scale and integrated service model.
6B sq ft
Space Managed
The company services over 6 billion square feet of space daily.
27/30 Airports
Busiest U.S. Airports
The company manages operations at 27 of the 30 busiest U.S. airports.
- Evolved into a global facility-services powerhouse.
- Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services.
- Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate.
- Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities.
- A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021.
- Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.
Culture + Values
- Building strong relationships with customers, delivering high-quality services.
- Maintaining the highest standards of integrity in all actions.
- Striving to deliver exceptional results with innovation and continuous improvement.
- Working together to achieve shared goals and fostering collaboration across the company.
- Treating everyone with dignity and respect, honoring diversity and encouraging inclusivity.
Environment + Sustainability
2040 Target
Net-Zero Carbon Emissions
Aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to combating climate change.
- Integrates sustainability into operations and offerings, prioritizing energy efficiency and renewable energy solutions.
- Focuses on sustainability through a framework that reduces waste, energy use, and water consumption.
- Tracks progress using key performance indicators (KPIs) and publishes annual sustainability reports.
Inclusion & Diversity
- ABM's DEI strategy emphasizes creating a diverse, equitable, and inclusive workplace.
- The company is committed to increasing the representation of women and minorities in leadership roles.
- ABM tracks diversity metrics and provides data on gender balance, aiming to improve gender representation across all levels.
- The company has specific goals to recruit and retain diverse talent across its operations.