Repair Technician - Senior
Reliable Controls
Senior Repair Technician: diagnose, repair, and improve electronic hardware
22 days ago ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Victoria, British Columbia, Canada
Field
Company Size
150 Employees
Service Specialisms
Building automation controls
Technical support
Application engineering support
Dealer network installation and servicing
Sector Specialisms
Buildings
Building Controls
Building Automation Systems
Lighting Controls
Security Controls
Integrated Intelligent Buildings
Smart Buildings
Sustainability
Role
What you would be doing
rcc software
test jigs
troubleshooting
repair service
parts database
quality control
- Identify and report product design issues to the appropriate R&D staff
- Service and repair customer-returned products
- Evaluate returned items to determine warranty eligibility or customer-caused damage
- Collaborate with engineering to review issues found in returned products
- Develop and maintain troubleshooting procedures and repair manuals
- Maintain and update the service parts database
- Train testing technicians on repair and rework techniques
- Provide software unlock codes as needed
- Perform quality control checks and rework defective new products
- Develop and implement test jigs and diagnostic procedures for troubleshooting
- Use the latest RCC application software (e.g., RC-Studio, RC-Toolkit) to verify product functionality
- Assist with prototype assembly and rework for research and development
- Issue RMA (Return Merchandise Authorization) numbers to customers
- Monitor and manage service parts inventory levels
What you bring
analog circuits
digital circuits
soldering
embedded systems
oscilloscope
electronics diploma
- Organized, detail-oriented, and able to manage inventory and service part tracking
- Experience documenting repair procedures and reporting technical issues to engineering teams
- Are comfortable navigating detailed procedures while staying flexible in your approach
- Ability to read and interpret schematics, wiring diagrams, and technical documentation
- 5+ years of hands-on experience repairing and troubleshooting electronic products
- Strong knowledge of analog and digital circuits, including soldering and rework (SMD and through-hole)
- Have strong technical instincts and enjoy getting to the root of hardware issues
- Diploma or certificate in Electronics Technology, Electrical Engineering Technology, or a related field
- Enjoy collaborating with engineering and production teams to improve processes and outcomes
- Familiarity with embedded systems, firmware, and software-assisted troubleshooting
- Proofread technical documents and procedures
- Strong communication skills and ability to collaborate across technical teams
- Proficient in using diagnostic tools such as multimeters, oscilloscopes, and logic analyzers
- Free on-site gym at both locations
- Highly competitive extended health and dental plans for you and your family
- Participation in company profit sharing scheme
- Online training courses
- Social Committee events almost every month, from potlucks, game nights, and LAN parties to camping and skiing
- Assistance with tuition or skills training relevant to your role
- Paid time off to volunteer and give back to the community, on your own or as a part of a group with your coworkers
- A yearly training allowance
- An onboarding package to get you up to speed
- A yearly RRSP contribution on the company’s behalf, plus an employee contribution–matching program to help you grow your financial well-being
- Value a healthy work–life balance; we don't expect you to work overtime or weekends
- Free on-premise parking, or choose our green transportation option and be paid for it
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1986 Founded
Year Established
The company has been operational for over three decades, accumulating extensive experience in building automation systems.
- Designs and manufactures energy-efficient control solutions for HVAC, lighting, and other building systems.
- Focus on providing sustainable solutions for commercial, industrial, and government buildings.
- Specializes in cloud-based control systems for remote monitoring and management of building operations.
- Significant growth, delivering projects across North America and globally.
- Technology reduces energy consumption and improves comfort in buildings.
- commitment to quality and customer service earns them a reputation as a trusted partner.
- Innovative
- Customer-focused
- Integrity
- Sustainability
- Teamwork
- Excellence
- Accountability
2050
Net Zero Target
Commitment to achieving net-zero emissions by a specific year.
- Commitment to reducing environmental impact through energy-efficient building automation systems
- Advancing the development of sustainable products that reduce environmental impact
- Continually improving energy efficiency for customers and communities
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