Assistant Property Manager - Affordable

Description

• Respond to inquiries and manage office reception, phones, and front desk coverage.
• Collect and record rent payments, fees, and security deposits accurately and timely.
• Teamwork – Collaborates with others; supports cross-functional cooperation across site staff.
• Enter maintenance requests into OneSite and follow up on work orders and unit turnovers.
• Maintain accurate and organized records, including certifications, leases, vendor documentation, and correspondence.
• Show units and market the property to prospective residents.
• Support emergency response and on-call duties when required.
• Deliver responsive, courteous service to residents regarding inquiries, complaints, and maintenance needs.
• Assist in coordinating resident services, programming, or events.
• Assist with documentation for HUD, LIHTC, and other funding programs as applicable.
• Assist in completing required safety checklists with the maintenance team.
• Conduct market surveys and shop competing properties as needed.
• Foster a positive and efficient team environment through guidance, collaboration, and example-setting.
• Input accounts payable and submit required documentation to the corporate office.
• Provide ongoing support and cross-training to staff to ensure leadership readiness and operational flexibility.
• Assist with tracking accounts receivable, subsidy receivables, and tenant ledgers.
• Support the coordination of vendor work, supply procurement, and staff maintenance schedules.
• Assist with new resident orientations and maintain a welcoming site environment.
• Report all resident incidents, safety hazards, and work-related injuries immediately to the Property Manager.
• Step into site leadership responsibilities when the Property Manager is unavailable.
• Provide support in onboarding, orienting, and training site staff.
• Monitor the condition of the building, common areas, and grounds; report issues promptly.
• Prepare and deliver notices (late rent, lease violations, etc.) in coordination with the Property Manager.
• Ensure adherence to all federal, state, and municipal housing regulations including Fair Housing, ADA, and FCRA.
• Support certification, recertification, and interim processes based on site needs.
• Conduct property and unit inspections as assigned.
• Maintain respectful and productive relationships with Resident Council representatives and Social Services personnel (if applicable).
• Assist with outreach efforts, maintenance of the waiting list, and implementation of the approved Resident Selection and Affirmative Fair Housing Marketing Plans.
• Customer Focus – Delivers quality service; responds promptly and respectfully to resident needs.
• Assist with preparation for MORs, file audits, and physical inspections.

Requirements

• Remain familiar with the HUD 4350.3 Handbook; attend training as needed to remain current on compliance updates.
• Capable of inspecting buildings, apartments, and grounds.
• 1–3 years of experience in affordable housing, leasing, or site operations. Familiarity with HUD, LIHTC, or other compliance programs preferred.
• Moderate noise level in property office and surrounding areas.
• Strong communication and interpersonal skills
• Occasional climbing, balancing, stooping, kneeling, or lifting up to 25 pounds.
• Required: Illinois Real Estate Licensee (or must obtain Illniis Residential Leasing License within 120 days of hire).
• Strong math skills and ability to reconcile accounts.
• Must be able to stand, walk, and sit for extended periods.
• Must have reliable transportation, a valid driver's license, active auto insurance, and a reliable personal vehicle for frequent travel.
• Compliance Awareness – Understands and follows housing regulations; supports compliance documentation.
• Valid Driver’s License and current auto insurance.
• Ability to work evenings, weekends, or emergencies as needed.
• Organizational Skills – Prioritizes tasks, maintains records, and works efficiently in a multi-tasked environment.
• Certified Occupancy Specialist (COS) or Tax Credit Certification preferred.
• Must be adaptable, collaborative, and service-focused.
• Adaptability – Responds well to shifting priorities and learns quickly in a dynamic housing environment.
• High school diploma or GED required.
• ARM or CAM designation a plus.
• Communication – Listens well, communicates clearly both verbally and in writing, and presents professionally.
• Ability to professionally interact with residents, vendors, owners, and regulatory staff.
• Knowledge of Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to access and inspect units, common areas, and mechanical spaces.
• Frequently exposed to outdoor elements during inspections or emergencies.
• Proficiency in OneSite property management software or equivalent.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance