Metering Specialist

Description

• Prepare reports by collecting, analysing, and summarising information.
• Providing on day support for our installers on our rollout of second-generation smart meters
• Maintain quality service by establishing and enforcing organisation standards.
• Meet personal and team targets
• Understand and monitor agreed SLA’s and act where appropriate
• Working through reports to resolve issues with our smart meter portfolio
• Be a key contributor to process improvements by highlighting ideas to Team Leader.
• Effectively managing the relationship with our customer base, also by answering inbound contact within the previously defined SLA's.
• Handle customer enquiries as they come in via our service channels ensuring responses are within agreed SLA’s
• Effectively managing a workload of tickets that monitor the progress of problem resolution on specific customer accounts.
• Contributing to a “one contact resolution”, by reducing the need for customer contact through effective management of customer accounts.

Requirements

• Be a problem solver, identifying issues and looking for solutions
• Talent Screen - 20 minutes Teams call
• Be able to prioritise your workload and adapt to change dependant on customer and business requirements.
• Be flexible, reliable and reactive to customer demand

Benefits

• Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details.
• Educational Sponsorships – like Code First Girls.
• Up to 10% performance bonus – based on company and personal performance.
• Annual Salary Reviews – to ensure we remain competitive in the market.
• Monthly events – to find balance and bring our team together.
• Physical Support – Free eye tests, flu vaccinations.
• Menopause Policy – To ensure all employees are being taken care off.
• Personalised learning & development budgets – to support your growth journey, L&D buddies to guide you along the way.
• Internal learning platform – with thousands of valuable resources.
• Enhanced family leave – supporting you through every life chapter.
• Commitment to being a real living wage provider.
• Charitable Fundraising – to give back to our communities.
• 3 So Giving Days – spend time supporting a cause you care about.
• Your birthday off – it only comes once a year, so enjoy it!
• Bi-annual Value Awards – because your hard work deserves recognition.
• Unmind – Access to personalised coaching or therapy to support your mental wellbeing.
• Access to Perkbox – Additional wellbeing & savings benefits.

Training + Development

Interview process

Visa Sponsorship

Security clearance