Technical Support Specialist

• Install, configure, and maintain IT systems and applications.
• Administer, monitor, and troubleshoot VMware, Hyper-V, and other virtual environments.
• Diagnose, troubleshoot, and resolve hardware, software and network issues.
• Support Microsoft 365 and other cloud-based solutions.
• Maintain system documentation, configuration records, and change logs.
• Manage and resolve support tickets in a timely and professional manner.
• Configure and maintain Windows Server 2022 environments, including roles, features, and security.
• Collaborate with internal teams and escalate complex issues when necessary.
• Deliver on-site support for users and clients when required.
• Provide technical support via phone, email, and remote tools.

Must Have the following qualifications: ITIL Foundation, CCNA and CompTIA A+

Work Mode: Hybrid / 2-3 days in the office (with occasional travel to client sites in and around London)

We are seeking a proactive and customer-focused System/ IT Support Engineer to join our growing team. While much of the role will be hybrid/remote, you may be required to travel to client sites across London when necessary.

• Proficient in Windows Server 2022 administration, including:
• AD DS, DNS, DHCP
• Knowledge of VLANs, trunk/access ports, and routing fundamentals.
• Ability to provide on-site support and maintenance as needed.
• Failover cluster monitoring and troubleshooting
• Basic Cisco switch/router administration (console/SSH, show commands).
• Hands-on experience with VMware and Hyper-V virtualization platforms.
• CNP (Cisco Network Professional / CCNP)
• Strong understanding of virtual environments and related infrastructure.
• Basic firewall administration (monitoring rules, troubleshooting connectivity, escalating advanced issues).
• MSCP / Microsoft Certified: Windows Server
• Hardware and infrastructure support (patch cables, fibre connections, hardware replacements).
• Experience supporting Microsoft 365 environments.
• VMware Certified Professional (VCP)
• Active Directory (user/group management)

• Competitive salary and benefits package.
• Hybrid working model with flexibility.
• A supportive and collaborative team environment.
• Opportunities for professional development and certification support.