Senior Property Manager

Description

The Senior Property Manager is responsible for maintaining our communities to a create a best-in-class experience, ensuring high level of service at all times. The Senior Property Manager is also responsible for building and motiving high performing teams to maximize the performance of the property.

• Instilling, maintaining, and modeling the Fitzrovia mission to be a best-in-class property management company.
• Supervise day-to-day operations of entire on-site team, ensuring that all Fitzrovia policies and procedures are being followed.
• Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs. Track and evaluate advertising and all client traffic and monitor online reviews to better understand and improve the customer experience.
• Audit residents’ files in accordance with company’s standards
• Maintain positive relations with all community vendors, prospects, residents, and team members
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Work with leasing staff to ensure that leasing and marketing goals are being met
• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, concierge, maintenance, and management personnel, to maximize their engagement and minimize turnover.
• Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary. Hire optimal candidates with an eye for detail who pay critical attention to their roles.
• Ensuring the seamless operations of our community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Manage and maintain all aspects of overall community budget, finances, property performance, and financial metrics
• Oversee all staff operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Deliver a 5-star living experience by way of exceptional customer service and constantly look for meaningful ways to enhance the resident living experience. Align with the building brand to enhance prospect and customer satisfaction to increase reputation, renewals, revenue, and profitability.

Requirements

As we are a highly collaborative team, this role is on-site full-time, and the successful candidate will be required to work in the office Monday to Friday.

• Self-motivated, curious, responsive, and result driven
• High school diploma or equivalent required, post-secondary or bachelor’s degree preferred
• Calm and even-keeled demeanor
• Experience in supervisory role, leading and developing teams
• Minimum 4 years of property management experience required
• Proficient in Yardi property management software preferred
• Superior communication and customer service skills
• Computer literate, including Microsoft Office Suite
• Experience multi-tower developments, an asset
• 4 years’ experience in financial experience writing and maintaining budgets
• General office, bookkeeping, and sales skills
• Ability to handle multiple priorities and wear many hats

Benefits

We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.

Training + Development

Interview process

Visa Sponsorship

Security clearance