Monitor quality, response time, and resolution rates to ensure customer satisfaction and continuous improvement.
Managing and improving the spare part master data quality
Spare part item management includes item creation and spare part parameter data enrichment in the PDM system.
Develop instructions around Normet spare part offering and recommendation process.
Managing and improving the Spare Parts support portal or other channels.
Support the Spare part item Manager in planning and overseeing the daily operations.
Participate in key development projects as a spare part technical expert, contributing specialized knowledge and expertise.
Providing internal support to the global Normet organization for the spare parts business.
Requirements
bachelor's
pdm sovelia
microsoft ax
5+ yrs
leadership
communication
Excellent communication, interpersonal, and problem-solving abilities..
Understanding Normet spare part offering practices and instructions.
Bachelor’s degree in Engineering or a related field.
Have self-drive and ambition to develop skills.
Experience of spare part customer service.
Item master PDM Sovelia knowledge and experience.
Ability to work in English language written and spoken.
Ability to work under pressure, manage multiple tasks, and meet deadlines.
Normet Equipment BOM and module understanding.
Technical understanding of Normet Equipment from maintenance and spare part point of view.
Be capable of working as a member of global spare part teams with different cultures.
Normet equipment spare part design and process experience.
5 years of experience in engineering, with at least 1–2 years in a supervisory or assistant manager capacity.
Spare part replacement or duplicate detection & communication.
Microsoft AX tool experience.
Strong leadership and team management skills.
Experience of making decisions based of Equipment BOM, what parts are considered as after sales parts.
Master data management experience and data updates into MS Sales systems.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Over 50 Countries
Global Presence
The company operates and innovates in over 50 countries worldwide, showcasing its extensive global reach and influence in the mining and tunneling sectors.
A global leader in mining and tunneling technology, specializing in innovative solutions for underground construction.
Founded with a passion for advancing the construction and mining industries, the company has pioneered numerous technological breakthroughs.
Expertise spans from producing machinery to providing specialized chemicals that enhance productivity and safety in underground operations.
Products are used in a variety of sectors, including mining, tunneling, infrastructure development, and energy projects.
Typical projects involve designing equipment for challenging environments, including underground mining sites, tunnels, and major infrastructure works.
Continuous improvement and sustainability efforts have led to cutting-edge technologies like automation and digital control systems.
Culture + Values
Caring – We work as one to solve all challenges with a positive impact on our people, customers and the environment.
Committed – We listen, understand and are committed to delivering maximum value.
Courageous – We are passionate about high performance that generates a sustainable future.
Environment + Sustainability
10 Principles
UNGC Commitment
Committed to aligning operations with the 10 Principles of the United Nations Global Compact Initiative.
30-40% Cut
Emissions Reduction
Rolling out low-carbon tunnelling solutions to cut carbon emissions by 30–40% in the design phase.
20% Further Cut
Construction Efficiency
Aiming for an additional ~20% reduction in carbon emissions during the construction phase.
Zero Emissions
Battery-Electric Equipment
Developing and deploying battery-electric underground equipment (SmartDrive® BEVs) for zero local emissions.
Optimising cement use and carbon footprint in tunnelling and mining projects via resource‑efficient solutions.
Inclusion & Diversity
No publicly disclosed DEI strategy or gender statistics found on official channels.
No gender ratio or inclusion goals available in annual reports or corporate publications.