Supervisor Customer Energy Management - Trade Ally Network
Puget Sound Energy
Lead team to manage energy efficiency contractors and programs.
1 days ago ago
$83,600 - $202,200
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bothell, WA
Field
Company Size
1,900 Employees
Service Specialisms
Energy Management
Renewable Energy
Electricity Distribution
Gas Services
Utility Operations
Sustainability
Environmental Consulting
Power Generation
Sector Specialisms
Energy
Electric Utilities
Natural Gas Utilities
Renewable Energy
Clean Energy
Electrification
Commercial Equipment
EV Charging Infrastructure
Role
What you would be doing
program management
customer intake
vendor management
safety audits
performance reporting
market analysis
- Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results.
- Facilitates solutions to unique problems by leveraging employees’ technical skills, and providing guidance with regards to PSE’s business initiatives.
- Collaborates with both PSE internal departments and vendors to resolve the root cause of an issue and to deliver an excellent customer experience.
- Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
- Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.
- Supports complex customer intake requests. Handles escalated customer issues.
- Leads appropriate program planning teams to develop a successful portfolio of customer energy management programs and services.
- Negotiates contracts, manages relationships, and reviews the work of program delivery vendors.
- Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
- Conducts and ensures the completion of performance reviews and development plans.
- Advances diversity, equity, and inclusion efforts, including the equitable design and delivery of programs.
- Encourages a positive culture through empowerment, accountability, creativity, and trust.
- Provides regular reports on program achievements and updates, including those for regulatory filings.
- Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
- Monitors service metrics and works with the team to ensure adjustments are being made as necessary to achieve desired results.
- Accountable for market analysis, product design, budget, program goals, deployment, and operations of services conducted by a team of energy professionals.
- Works closely with peer leaders across the company to ensure alignment of program design and activities such as program eligibility, customer service, training, and communications.
What you bring
5 years
bachelor's
supervisory
vendor mgmt
statistical analysis
demand management
- Strong interpersonal and communication skills with comfort speaking in front of others demonstrated by experience with presentations, papers or other public forums.
- 5 years of experience delivering complex services with demonstrated business acumen and ability to organize/prioritize/evaluate the work of partners within budget, scope, and schedule constraints.
- Ability to interpret/use/translate applicable statistical/business/operational data in order to make effective business decisions and/or produce metrics.
- Experience in managing contracts and vendors.
- Bachelor's degree in business, communications, project management or other appropriate field or equivalent experience.
- Previous supervisory experience
- Experience in working effectively and collaborating with a wide range of internal and external customers demonstrated by successful relations with contractors, consultants, vendors and clients.
- Experience and relevant industry knowledge, technical experience or certifications related to designing and implementing complex demand side management or customer utility services, including strategy, regulatory and equity considerations.
- Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and building effective teams:
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Interview process
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Company
Overview
1899 Founded
Year Established
The company has been in operation for over a century, serving the Pacific Northwest.
1.1M Customers
Customers Served
The company provides electricity and natural gas to over 1.1 million customers in the region.
- Providing reliable electricity and natural gas to customers with a focus on sustainable energy solutions and reducing environmental impact.
- Actively investing in wind, solar, and hydropower projects as a key player in the transition to renewable energy.
- Committed to innovative solutions for energy efficiency and demand response.
- Supporting local businesses, initiatives, and educational programs through community engagement.
- Involved in major infrastructure projects, including large-scale energy storage and smart grid advancements.
- Dedicated to meeting the evolving needs of the Pacific Northwest's energy future.
- Customer Commitment: We focus on delivering the best service and experience to our customers.
- Safety: We prioritize the safety of our employees, customers, and communities.
- Integrity: We operate with honesty and transparency in everything we do.
- Sustainability: We are committed to supporting environmental sustainability and community resilience.
- Excellence: We strive for continuous improvement, striving to be the best in our field.
- Collaboration: We work together as a team to drive innovation and meet challenges head-on.
2045
Net Zero Goal
Commitment to achieving net-zero carbon emissions by this future date, aligning with global sustainability efforts.
50%
Renewable Energy
A significant portion of energy supply now comes from renewable sources such as wind and solar power.
- Aiming to reduce customers' carbon footprint through energy efficiency programs and clean energy solutions.
- Expanding electric vehicle charging infrastructure to support regional EV adoption.
- Investing in modern, resilient energy infrastructure for a clean energy future.
34% Leadership
Women in Leadership Roles
A significant percentage of leadership positions are held by women.
- Leadership is committed to advancing diversity, equity, and inclusion across all levels.
- Active employee resource groups support a variety of diverse communities.
- An inclusive culture is promoted where every employee feels valued and respected.
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