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Customer Service Representative (Friday - Monday 8 AM - 6 PM)
Dilling: Heating, Cooling, Plumbing & Electrical
Handle inbound/outbound calls, schedule maintenance, and promote services for a HVAC company.
8d ago
$18 - $22
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Charlotte, NC
Field
Company Size
200 Employees
Service Specialisms
HVAC services
Plumbing services
Electrical services
Heating installation
Heating repair
Heating maintenance
AC installation
AC repair
Sector Specialisms
Residential
Commercial
Role
What you would be doing
customer calls
quality check
promotions
schedule visits
- Call customers from prior day for quality check
- Call on customer list to offer promotions
- Call maintenance customers and schedule visits
What you bring
18+
background check
detail‑oriented
customer service
servicetitan
integrity
- Must be 18 or older
- Clear background check and drug screen
- Honesty, integrity, quality craftsmanship and a good attitude
- Strong attention to details
- Honesty integrity, quality craftsmanship and a good attitude
- Previous customer service experience
- Customer Service/Call Center 1 year (Preferred)
- Service Titan experience is a plus
- Company Paid Life Insurance
- Health Savings Account
- $18-$22/hr with additional opportunities via SPIFFS
- PTO including vacation, sick and holiday
- On-going training & development, growth opportunities
- Matching 401(k) & ROTH IRA
- Training will be 2 weeks Monday - Friday 8 AM - 5 PM
- Weekly Pay & Paid Training
- Short & Long Term Disability
- Friday - Monday 8 AM - 6 PM; Friday & Monday in office, Saturday & Sunday remote
- Medical, Dental, Vision Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- clear background check and drug screen required
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Company
Overview
- Founded with a vision to provide reliable heating, cooling, plumbing, and electrical solutions.
- Serves both residential and commercial clients, with a focus on efficiency and quality service.
- Has a solid reputation for tackling complex industrial and energy-related projects.
- Known for quick response times, professional staff, and high-quality craftsmanship.
- Provides a full suite of services from installation to maintenance, ensuring long-term reliability.
- Takes on projects ranging from residential HVAC installs to large-scale commercial electrical setups.
- Recently expanded its operations to meet the growing demand in the energy sector, focusing on sustainable solutions.
- Proud of its team of skilled technicians who specialize in cutting-edge systems and technology.
- Has earned trust through years of consistent service and dedication to client satisfaction.
Since 1955
Year Established
The company has consistently built trusting relationships with customers and provided honest solutions.
Family-Owned Since 1950
Generational Stewardship
The company has maintained multi-generational leadership and hands-on family management.
- Transparency in all processes is guaranteed.
- Customer trust and honesty are core values.
- Sustainable and cleaner production methods are consistently improved.
- Unlimited level of well-being is ensured for customers when wearing the clothes.
100% Organic
Raw Materials
All raw materials are sourced as 100% organic cotton and merino wool, ensuring sustainable and eco-friendly production.
- Products are certified with the Nordic Swan Ecolabel, ensuring transparency in supply chains, organic raw materials, durability, chemical restrictions, and compliance with working conditions.
- Wool is sourced from mulesing-free farms in Patagonia with GOTS certification, ensuring ethical and sustainable practices.
- The company operates its own dyehouse, utilizing eco-friendly enzyme treatments and avoiding heavy metals, chlorine, and harmful chemicals in the dyeing process.
- Products are designed for long-term durability to encourage sustainable consumption through timeless design.
- Auxiliary materials such as thread, buttons, and elastics are required to meet Oeko-Tex 100 certifications, ensuring safety and sustainability.
- The company has not specified a private net-zero target date on its website.
- Sock production has been shifted from China to Turkey to align with sustainability and quality goals.
- No DEI strategy or gender-diversity data publicly disclosed on company website or LinkedIn.
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