Support Worker

Description

• Leading on support initiatives including Group Work
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
• Supporting customers to be financially independent through budgeting plans and maximising income
• Clean and prepare rooms as appropriate
• Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
• Assisting customers with day-to-day support and tenancy-related matters
• Engaging customers to meet agreed outcomes and develop life skills
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
• Use the Lone Worker system as and when necessary
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
• Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
• Carry out day-to-day administration and operational duties
• Develop and maintain local partnerships to provide a holistic range of support for customer
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
• Facilitate the referral process into the service and assess potential new customers
• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
• Empowering customers to move towards self-management of their medication by following the medication procedure
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
• Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform
• Participate in team meetings, attend regular supervisions and reflecting practice sessions
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
• Supporting customers to be ‘tenancy ready’ to enable successful move on

Requirements

• Experience of working in a care and support environment
• Previous experience in positively resolving incidents
• Knowledge of Psychological or Trauma Informed approaches to support
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
• You will be required to travel to different properties within the defined area as and when required
• Demonstrate initiative and confidence to make and act on decisions
• Experience of delivering structured support and risk management
• Experience of working with vulnerable people
• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
• Competent administrative and IT skills (to be able to produce reports and other communications)
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Knowledge of current benefit systems

Benefits

• We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
• Flexible working options available
• Investment in your learning, personal development and technology
• Deliver your role in line with Riverside company values – “Our Riverside Way”
• 28 days holidays plus bank holidays
• Competitive pay & generous pension

Training + Development

Interview process

Visa Sponsorship

Security clearance