Strategic Account Manager - JB, Malaysia at Convergint Asia Pacific in Johor Bahru, Johore, Malaysia | Kablio

Role

Description

account planning

contract negotiation

client relationship

market analysis

security solutions

cross‑functional

The ideal candidate will be responsible for fostering and expanding relationships with key clients in the region. As a Strategic Account Manager, you will play a pivotal role in developing and executing strategic account plans to drive revenue growth and ensure customer satisfaction.

This position will involve active collaboration with our global team and providing support to international clients. It entails delivering top-notch security solutions to prestigious clientele.

Identify growth opportunities within existing accounts and explore new business avenues.
Proactively address and resolve any issues to maintain high levels of customer satisfaction.
Develop and implement strategic account plans to achieve revenue targets and business objectives.
Lead contract negotiations, ensuring favorable terms for both the client and Convergint Technologies.
Work closely with cross-functional teams, including sales, technical, and operational teams, to ensure seamless delivery of solutions and services.
Cultivate and maintain strong relationships with key clients in the Asia Pacific region.
Monitor and measure customer satisfaction levels.
Work closely with legal and finance teams to finalize agreements.
Stay informed about industry trends, market conditions, and competitor activities.
Collaborate with internal stakeholders to align offerings with client needs.
Conduct regular market analysis to identify new opportunities and potential risks.

Requirements

access control

cctv

alarm systems

strategic account

communication

bachelor's

Experience with security access control systems, CCTV, and alarm system products/systems is advantageous.
Excellent communication and interpersonal skills.
Ability to travel as needed within the Asia Pacific region.
Bachelor’s degree in any field.
Proven experience as a Strategic Account Manager or in a similar role within the technology or security industry.
Understand client needs, objectives, and challenges to provide tailored solutions.

Benefits

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

20 Years

Legacy of Excellence

The company boasts a rich two-decade legacy, having been founded in 1999.

$1.8B Platform

Convergint Global Support

Backed by Convergint’s $1.8 billion global platform, ensuring local agility with worldwide scale.

13+ Countries

Regional Synergy

Recognized for its AV and security operations across 13+ countries in APAC.

Tackles complex, large-scale projects—ranging from high-security data centres to multi-site AV deployments.
Built dedicated APAC design and SOC centres (Bengaluru, Bangkok, Shanghai, Melbourne) for streamlined, integrated service delivery.
Recent acquisitions—including Diebold Nixdorf’s APAC security arm and Australian AV/IT firms—have strengthened its regional footprint.
Specialises in physical security, AV, intrusion, access control, SOC operations and digital transformation.
Brings vertical-market focus to data centres with end-to-end perimeter, compliance, monitoring and interoperability solutions.

Culture + Values

Believe in integrity, delivering superior service, and developing lasting relationships with customers and partners.
Strive to exceed expectations, maintain highest standards of professionalism, and continuously improve.
Success is built on teamwork, collaboration, and accountability.
Empower colleagues and customers by fostering a culture of growth and learning.

Environment + Sustainability

2050 Target

Aim for Net Zero Emissions

Aims to achieve Net Zero emissions by the year 2050 as part of its sustainability commitments.

Committed to reducing the environmental impact of its operations and offerings.
Strategy includes reducing energy consumption, minimizing waste, and using sustainable products and materials.
Enhances energy efficiency in projects, providing solutions to reduce clients' carbon footprint.

Inclusion & Diversity

Promotes an inclusive and diverse work environment where every colleague is valued.
Committed to ensuring diverse leadership teams and encouraging equal opportunity at all levels.
Focuses on increasing female representation in leadership roles.

Articles

Convergint Asia Pacific overview - Apollo

Convergint APAC Design Centre launch news

Reddit opinions on working for Convergint

Role

Description

account planning

contract negotiation

client relationship

market analysis

security solutions

cross‑functional

This position will involve active collaboration with our global team and providing support to international clients. It entails delivering top-notch security solutions to prestigious clientele.

Identify growth opportunities within existing accounts and explore new business avenues.
Proactively address and resolve any issues to maintain high levels of customer satisfaction.
Develop and implement strategic account plans to achieve revenue targets and business objectives.
Lead contract negotiations, ensuring favorable terms for both the client and Convergint Technologies.
Work closely with cross-functional teams, including sales, technical, and operational teams, to ensure seamless delivery of solutions and services.
Cultivate and maintain strong relationships with key clients in the Asia Pacific region.
Monitor and measure customer satisfaction levels.
Work closely with legal and finance teams to finalize agreements.
Stay informed about industry trends, market conditions, and competitor activities.
Collaborate with internal stakeholders to align offerings with client needs.
Conduct regular market analysis to identify new opportunities and potential risks.

Requirements

access control

cctv

alarm systems

strategic account

communication

bachelor's

Experience with security access control systems, CCTV, and alarm system products/systems is advantageous.
Excellent communication and interpersonal skills.
Ability to travel as needed within the Asia Pacific region.
Bachelor’s degree in any field.
Proven experience as a Strategic Account Manager or in a similar role within the technology or security industry.
Understand client needs, objectives, and challenges to provide tailored solutions.

Benefits

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

20 Years

Legacy of Excellence

The company boasts a rich two-decade legacy, having been founded in 1999.

$1.8B Platform

Convergint Global Support

Backed by Convergint’s $1.8 billion global platform, ensuring local agility with worldwide scale.

13+ Countries

Regional Synergy

Recognized for its AV and security operations across 13+ countries in APAC.

Tackles complex, large-scale projects—ranging from high-security data centres to multi-site AV deployments.
Built dedicated APAC design and SOC centres (Bengaluru, Bangkok, Shanghai, Melbourne) for streamlined, integrated service delivery.
Recent acquisitions—including Diebold Nixdorf’s APAC security arm and Australian AV/IT firms—have strengthened its regional footprint.
Specialises in physical security, AV, intrusion, access control, SOC operations and digital transformation.
Brings vertical-market focus to data centres with end-to-end perimeter, compliance, monitoring and interoperability solutions.

Culture + Values

Believe in integrity, delivering superior service, and developing lasting relationships with customers and partners.
Strive to exceed expectations, maintain highest standards of professionalism, and continuously improve.
Success is built on teamwork, collaboration, and accountability.
Empower colleagues and customers by fostering a culture of growth and learning.

Environment + Sustainability

2050 Target

Aim for Net Zero Emissions

Aims to achieve Net Zero emissions by the year 2050 as part of its sustainability commitments.

Committed to reducing the environmental impact of its operations and offerings.
Strategy includes reducing energy consumption, minimizing waste, and using sustainable products and materials.
Enhances energy efficiency in projects, providing solutions to reduce clients' carbon footprint.

Inclusion & Diversity

Promotes an inclusive and diverse work environment where every colleague is valued.
Committed to ensuring diverse leadership teams and encouraging equal opportunity at all levels.
Focuses on increasing female representation in leadership roles.

Articles

Convergint Asia Pacific overview - Apollo

Convergint APAC Design Centre launch news

Reddit opinions on working for Convergint