Sr. Help Desk Administrator

Provide timely and professional technical support to end users via phone, email, and in person.

Assist with employee onboarding, hardware/software setup, and system deployments.

Document resolutions, identify recurring issues, and recommend process improvements.

Handle ad-hoc IT projects and assignments as needed.

The Sr. Help Desk Administrator provides end-user assistance and serves as an escalation point for the IT Helpdesk team. This role supports multiple clients and computer systems, assists with employee onboarding, documents technical changes, and collaborates with leadership to improve technology processes.

Partner with IT leadership to implement system and service enhancements.

Maintain compliance with ITGC policies and support internal/external audits.

Strong attention to detail and organizational skills.

IT certification or equivalent work experience preferred.

Proven ability to perform in a fast-paced, multi-system environment supporting multiple clients.

2+ years of IT Helpdesk or technical support experience required.

The ideal candidate demonstrates a “white-glove,” high-touch customer service mindset and thrives in a client-facing, fast-paced, and highly interactive team environment. This position is hands-on, requiring strong communication and technical skills to deliver exceptional service across the organization.

Exceptional written and verbal communication skills.

Experience: Minimum 2+ years of IT support or Helpdesk experience, with room for growth.

Professional, polished, and client-facing demeanor.

This position works closely with all members of the IT team and offers exposure to both hardware and software systems. The Sr. Help Desk Administrator will gain valuable cross-training and professional development opportunities in a collaborative, team-focused environment.