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Memory Care Program Manager
The Waters
Leads and oversees the delivery of personalized memory care services in a senior living community, ensuring clinical needs and life stories of residents with dementia are respected.
23d ago
$70,000 - $85,000
Expert & Leadership (13+ years)
Full Time
Minneapolis, MN
Onsite
Company Size
250 Employees
Service Specialisms
Independent Living
Assisted Living
Enhanced Care
Memory Care
Respite Care
Care Coordination
Incidental Health Care Assistance
Medication Management
Sector Specialisms
Pharmaceutical
Industrial
Environmental
Food
Life Sciences
Materials
Role
What you would be doing
clinical training
family engagement
culture building
staff development
resident care monitoring
family support
- Reinforce RN-provided training by ensuring staff apply clinical skills through evidencebased Dementia care approaches, emphasizing sensitivity, dignity, and individualized
- Lead quarterly family forum for education and connection.
- Foster a culture of effective engagement for both calendared programming and real-time
- Alongside the Director of Health and Wellbeing, coach and evaluate Resident Assistants
- Partner with Health and Wellbeing to provide recommendations on hiring, onboarding,
- Collaborate with the Director of Health and Wellbeing to translate clinical assessments
- Build trusting, respectful partnerships with residents and families to promote best
- Participate in and support resident care conferences and family communications.
- Anticipate staff learning needs and foster a culture of accountability, empathy, growth,
- Educate families on dementia, using Waters specific memory care education (Petals Tips)
- Guide staff to consistently see, hear, and know residents as whole persons, not defined
- Partner with Senior Living Consultant during the prospect discovery process to educate
- Model best practices in dementia care, emphasizing connection and presence in addition
- Encourage open dialogue to align expectations and strengthen family engagement.
- Develop and share the Petals Memory Care weekly update, along with regular updates
- Monitor delivery of resident care.
- Serve as the primary point of contact for family concerns and complaints in Memory Care,
- Participate in the new resident move-ins process (SPLASH) for the Memory Care Petals
What you bring
leadership experience
dementia care
cdp certification
sensory integration
staff coaching
flexible scheduling
- At least 2 years in a leadership or supervisory capacity, preferably in a 24/7 care setting
- Minimum of 2 years' experience working with seniors living with dementia in senior
- Certified Dementia Practitioner (CDP) or equivalent credential preferred, or willingness
- Experience with dementia-focused life enrichment, sensory integration, or integrative
- Ability to educate and coach staff, reinforcing RN-led clinical training while ensuring
- Flexible with scheduling; may require after hours response for escalated crisis
- Deep understanding of dementia care best practices and person-centered approaches.
- Ability for participation in the Manager on Duty rotation for weekends and holidays per
- Demonstrated experience navigating complex family dynamics and leading difficult
- Proven success as an educator, mentor, or trainer, with the ability to simplify and clearly
- Public transportation driving experience preferred; bus driver eligibility dependent on
- Skilled in family engagement, including clarifying services, aligning expectations, and
- Associate's degree in healthcare, social sciences, education, or related field preferred; or
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearance- as a requirement for employment, background checks will be conducted
Company
Overview
Multiple Locations
Community Presence
Operates across several locations to provide enriching environments for residents.
- .Focused on enhancing senior living, creates communities focused on personalized care.
- Combines innovative design with high-quality service, specializing in assisted living, memory care, and independent living.
- Committed to creating exceptional living experiences, properties are thoughtfully designed to support physical and emotional well-being.
- Aims to foster relationships, growth, and independence through enriching environments.
- Philosophy revolves around providing not just care, but a lifestyle of fulfillment and dignity for residents.
- Focused on individuals, each community is tailored to meet unique needs and preferences.
- Mission: "We are committed to creating a sense of community where everyone thrives."
- Vision: "To elevate Senior Living by distinctively and consistently delivering The Waters Way of pairing hospitality and wellbeing to our residents and team members."
- The Waters Way promise: "To See You, Hear You and Know You."
- Values guiding team member culture (labelled as Thrive): sense of community, hospitality, wellbeing, personalized connection, can‑do attitude
- "CAN‑DO ATTITUDE" toward anticipating and meeting resident needs
92% Proud Team
Employee Satisfaction
92% of team members expressed pride in working for the company, as indicated by the 2022 team survey.
$500 Annual Tuition
Tuition Reimbursement
Eligible team members receive up to $500 annually for tuition reimbursement.
- Wallet Program enables team members to access earned pay early
- High‑5 referral bonus program rewarding team member referrals
- Full array of voluntary benefits including health, dental, vision, life insurance, mental‑health resources, pet insurance and 401(k) with Safe Harbor match
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