IT Special Projects Associate

Description

• Maintain a basic understanding of equipment, hardware, and software costs to help projects remain within budgetary constraints.
• Support communication of progress and dependencies to stakeholders.
• Monitor and document project milestones, deliverables, and status updates.
• Work alongside the Helpdesk team in a minor to moderate support capacity, assisting with escalated issues when project-related.
• Assist in network infrastructure support, troubleshooting software issues, and basic systems maintenance.
• Identify appropriate contacts and resources for cross-departmental initiatives to ensure successful project completion.
• Support cost tracking and procurement processes under the supervision of IT management.
• Provide regular updates to IT Managers regarding project status, friction points, and proposed solutions.
• Work in a collaborative environment where IT directly supports business operations and innovation.
• Provide direction and coordination as approved by IT Managers to ensure effective project resolution.
• Collaborate with other departments to identify needs, define requirements, and determine the best technical approach to meet project objectives.
• Oversee and assist in the execution of IT-related project plans, ensuring alignment with company goals and timelines.
• Proactively identify potential trouble points or risks and propose preventive measures before they impact project timelines.
• Serve as a liaison between IT and other departments to gather requirements, clarify priorities, and escalate issues where necessary.
• Coordinate with vendors and internal teams to ensure timely delivery of project components.

Requirements

• Ability to document, communicate, and track tasks using tools such as Microsoft Project, Teams, or SharePoint.
• Basic understanding of LAN/WAN, Wi-Fi, servers, and endpoint management.
• Understand and align with IT roadmaps defined by management.
• Familiarity with Windows OS, Office 365, and common business applications.
• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Strong communication and organizational skills.
• Comfortable interacting with personnel across multiple business functions.
• Exposure to a diverse range of systems and environments, supporting manufacturing, construction, and service operations.
• Analytical thinker with an eye for identifying potential risks or inefficiencies.
• 0–2 years of experience in IT support, systems coordination, or project-based work.
• Exposure to network infrastructure, troubleshooting, and software systems preferred.

Benefits

• Career development potential within a growing, technology-forward organization.
• Opportunity to learn multiple aspects of IT—from infrastructure to project management.

Training + Development

Interview process

Visa Sponsorship

Security clearance