Principal User Experience Designer

Description

• Lead experience design initiatives and help set strategy by evaluating and identifying the intersection of business needs, customer needs, and technical opportunities
• Partner with Research and self-lead customer research and usability testing throughout the design lifecycle, validating and refining solutions in close collaboration with users and cross-functional partners
• Design and deliver a seamless end-to-end personalized platform experience
• Stay up to date with industry trends and emerging technologies to incorporate innovative solutions into internal marketing workflows
• Create clear, compelling design artifacts, from wireframes and task flows to presentations, that communicate current challenges and proposed solutions to gain strategic alignment and encourage innovation within and across the organization
• Partner closely with product management, engineering, and data science in exploring, planning, verifying, and building solutions

Requirements

• Degree in Human-computer interaction (HCI), interaction design, or equivalent experience
• Problem-solving & decision-making skills that keep in mind technical constraints and customer satisfaction
• Experience designing scalable systems and platforms that support diverse user journeys and content types
• Exceptional communication and storytelling skills, with the ability to distill complex ideas, data, and diverse viewpoints into clear, compelling narratives. Skilled at educating, informing, and influencing stakeholders across all levels and disciplines, including engineering, product, marketing, and executive leadership, while advocating for design excellence and customer needs
• Demonstrated experience in leading cross-functional teams in problem definition and analysis, understanding customer workflows, creating prototypes and designs that solve customer problems
• Experience working in agile and fast-moving development environment
• Robust knowledge of self-service customer journeys, specifically within subscription models
• Demonstrate thought leadership by facilitating cross-functional collaboration to solve complex design challenges and foster alignment across teams
• Ability to work independently and manage multiple projects simultaneously
• 4+ years designing B2C experiences, B2B experience is a plus
• 9+ years of related professional user experience design experience
• Established prototyping skills, including the use of AI-powered tools and techniques to visualize and simulate user experiences across varying levels of fidelity, from early wireframes and conceptual models to interactive prototypes and technical design documentation
• Demonstrated experience designing for AI-powered interfaces, including conversational UI and intelligent content discovery
• Critical thinking skills that allow for creative problem solving
• Knowledge of design tools such as Sketch, Figma, Adobe Creative Suite, and InVision
• Knowledge of how to effectively utilize a centralized design system
• Experience with structuring and conducting customer research using various methods, including interviewing, contextual inquiry, usability testing, etc.
• Experience in designing admin functionality, such as order, subscription, and user management
• Ability to manage multiple projects and prioritize workload to meet deadlines Experience with data and analytics to inform design decisions

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance