Senior Technical Support Engineer at Bentley Systems in Perth, Western Australia, Australia | Kablio

Role

Description

technical support

issue resolution

user training

feedback liaison

case management

system configuration

Promoting and maintaining a high-quality, professional, service-oriented company image among users
Serving as primary support liaison between Bentley and users.
Keeping users informed of how and when problems are resolved.
Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality, and bugs/enhancements.
Appropriately referring issues to other support and quality assurance areas.
Conveying user feedback to product development staff. Presenting user requirements in the form of specifications to software developers for the development and enhancement of program commands and workflows.
Providing technical application support to users, answering complex questions on the use of software to design various engineering projects.
Being involved in any additional follow-up, testing, and troubleshooting.
Producing training materials and multimedia materials used to train users in the use of the design software.
Ensure proper case handling as maintaining goal and KPIs

Requirements

autocad

microstation

civil3d

civil engineering

cad design

communication

Possessing thorough knowledge of the company’s products and other applications used by users.
Prior experience with MicroStation, AutoCAD, OpenRoads Designer, InRoads, GEOPAK, or Civil3D strongly preferred
Excellent written and verbal communication skills
1-5 years of experience in CAD design
Civil Engineering degree preferred
Strong critical thinking skills and a desire to solve problems
Fluent or native English Proficiency
Requires sitting or standing at will while performing work on a computer (or any other physical requirements).
Less than 5 % travel required.

Benefits

An attractive salary and benefits package.
This is a full-time job expected to work 40 hours per week, home-based or hybrid

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1984

Year of Origin

The company was established in 1984, marking the beginning of its journey in providing advanced software solutions for infrastructure.

Their tools empower engineers, architects, and builders to design, construct, and maintain critical infrastructure worldwide.
Specialized in industries like water, transportation, energy, and utilities, they offer solutions that span the entire lifecycle of infrastructure projects.
Bentley’s technology powers projects ranging from bridges and tunnels to railways, roads, and water treatment facilities.
Notably, Bentley’s acquisition of numerous firms has expanded their capabilities in digital engineering, cloud computing, and AI-powered design.
The company’s software is used by both private enterprises and public entities to manage complex, large-scale infrastructure initiatives.
Their flagship product, MicroStation, has become a go-to for 2D and 3D computer-aided design (CAD) modeling.
Bentley’s growth and success are driven by its commitment to innovation, sustainability, and customer satisfaction, positioning them as a leader in the infrastructure sector.

Culture + Values

Customer-centric innovation
Commitment to quality and excellence
Collaborative and empowering work environment
Integrity in all interactions
Passion for innovation and technology
Focus on delivering sustainable outcomes

Environment + Sustainability

Target 2050

Net Zero Carbon Goal

The company aims to achieve net zero carbon emissions by the year 2050 through comprehensive strategies and innovations.

Encourage adoption of sustainable infrastructure practices through digital solutions
Use of digital twins to optimize energy efficiency and reduce carbon footprint
Reduce environmental impact through smart construction and design technologies
Support for clients in meeting their sustainability goals

Inclusion & Diversity

Gender balance in leadership roles and throughout the company
Strong commitment to building a diverse and inclusive workforce
Diverse talent pool with ongoing initiatives to increase representation across all levels
Ongoing efforts to improve employee engagement through inclusive practices

Articles

Bentley Careers

About Bentley

Bentley Systems Blog

Role

Description

technical support

issue resolution

user training

feedback liaison

case management

system configuration

Promoting and maintaining a high-quality, professional, service-oriented company image among users
Serving as primary support liaison between Bentley and users.
Keeping users informed of how and when problems are resolved.
Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality, and bugs/enhancements.
Appropriately referring issues to other support and quality assurance areas.
Conveying user feedback to product development staff. Presenting user requirements in the form of specifications to software developers for the development and enhancement of program commands and workflows.
Providing technical application support to users, answering complex questions on the use of software to design various engineering projects.
Being involved in any additional follow-up, testing, and troubleshooting.
Producing training materials and multimedia materials used to train users in the use of the design software.
Ensure proper case handling as maintaining goal and KPIs

Requirements

autocad

microstation

civil3d

civil engineering

cad design

communication

Possessing thorough knowledge of the company’s products and other applications used by users.
Prior experience with MicroStation, AutoCAD, OpenRoads Designer, InRoads, GEOPAK, or Civil3D strongly preferred
Excellent written and verbal communication skills
1-5 years of experience in CAD design
Civil Engineering degree preferred
Strong critical thinking skills and a desire to solve problems
Fluent or native English Proficiency
Requires sitting or standing at will while performing work on a computer (or any other physical requirements).
Less than 5 % travel required.

Benefits

An attractive salary and benefits package.
This is a full-time job expected to work 40 hours per week, home-based or hybrid

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1984

Year of Origin

The company was established in 1984, marking the beginning of its journey in providing advanced software solutions for infrastructure.

Their tools empower engineers, architects, and builders to design, construct, and maintain critical infrastructure worldwide.
Specialized in industries like water, transportation, energy, and utilities, they offer solutions that span the entire lifecycle of infrastructure projects.
Bentley’s technology powers projects ranging from bridges and tunnels to railways, roads, and water treatment facilities.
Notably, Bentley’s acquisition of numerous firms has expanded their capabilities in digital engineering, cloud computing, and AI-powered design.
The company’s software is used by both private enterprises and public entities to manage complex, large-scale infrastructure initiatives.
Their flagship product, MicroStation, has become a go-to for 2D and 3D computer-aided design (CAD) modeling.
Bentley’s growth and success are driven by its commitment to innovation, sustainability, and customer satisfaction, positioning them as a leader in the infrastructure sector.

Culture + Values

Customer-centric innovation
Commitment to quality and excellence
Collaborative and empowering work environment
Integrity in all interactions
Passion for innovation and technology
Focus on delivering sustainable outcomes

Environment + Sustainability

Target 2050

Net Zero Carbon Goal

The company aims to achieve net zero carbon emissions by the year 2050 through comprehensive strategies and innovations.

Encourage adoption of sustainable infrastructure practices through digital solutions
Use of digital twins to optimize energy efficiency and reduce carbon footprint
Reduce environmental impact through smart construction and design technologies
Support for clients in meeting their sustainability goals

Inclusion & Diversity

Gender balance in leadership roles and throughout the company
Strong commitment to building a diverse and inclusive workforce
Diverse talent pool with ongoing initiatives to increase representation across all levels
Ongoing efforts to improve employee engagement through inclusive practices

Articles

Bentley Careers

About Bentley

Bentley Systems Blog