General Manager, Facilities

As the General Manager, Facilities, you will lead Iglu’s facilities function in Sydney, overseeing day-to-day operations across the portfolio and driving long-term asset value. The role combines strategic asset management with hands-on operational leadership, requiring a flexible and adaptable professional who can balance financial oversight, contractor management, sustainability, and safety while ensuring exceptional service for residents and staff.

• Lead continuous improvement initiatives to enhance operational efficiency and service delivery.
• Implement and manage a Computerised Maintenance Management System (CMMS).
• Prepare and monitor annual facilities budgets, including R&M and CAPEX expenditure.
• Oversee facilities operations to deliver high-quality, professional services that support resident satisfaction and business outcomes.
• Lead and develop a high-performing Facilities team and foster strong collaboration with property teams, contractors, and stakeholders.
• Promote a positive safety culture and ensure compliance with the Iglu Safety Management System.
• Drive sustainability initiatives that reduce environmental impact and support Iglu’s corporate responsibility goals.
• Support property teams in delivering an exceptional resident experience and maintain effective management of retail spaces.
• Develop and manage strategic asset and lifecycle plans to ensure properties are well maintained, fully compliant, and optimised for long-term value.
• Oversee contractor relationships and performance, ensuring compliance, service quality, and value-for-money outcomes.

• Excellent stakeholder management, communication, and problem-solving skills.
• Trade background in Mechanical, Electrical, Plumbing, Carpentry (or similar).
• Commercially astute with proven budget management experience.
• Tertiary qualification in facilities management, property, business, or a related discipline.
• Highly organised, adaptable, and detail-oriented.
• Strong background in asset management, including development of lifecycle cost plans, registers, and maintenance programs.
• 5–8 years’ experience in facilities or property management, ideally in student accommodation or residential sectors.
• Experience implementing and managing CMMS platforms.
• Demonstrated leadership experience with the ability to build and maintain a strong, values-driven team culture.

At Iglu, no two days are ever the same. Our culture is built on teamwork, continuous improvement, and a shared focus on delivering the best student experience. We encourage personal and professional growth in a friendly and supportive environment.