Customer Representative Kirkwood
New York State Electric & Gas
Handle customer inquiries, billing issues, service orders, and emergencies for NYSEG.
2 days ago ago
Junior (1-3 years)
Full Time
Binghamton, NY
Office Full-Time
Company Size
1,108 Employees
Service Specialisms
Electricity distribution
Natural gas distribution
Smart meter deployment
Online customer self-service tools
Emergency response services
Energy efficiency programs
Renewable energy integration
New service construction
Sector Specialisms
Electric Services
Natural Gas Services
Clean Energy
High Tech Industries
Manufacturing
Agriculture
Education
Economic Development
Role
What you would be doing
account info
problem resolution
system entry
wms orders
credit collection
radio ops
- Provides account information to customers and explains bill service policies and customer rights.
- Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.
- Other customer service duties as required, including operation of a two-way radio.
- Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.
- Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.
What you bring
ms office
associate degree
ba/bs
communication
problem solving
teamwork
- Good communication skills, both oral and written, with strong customer service orientation.
- Associate degree, BA/BS in related field of study is preferred.
- Ability to work with limited supervision and escalate complex cases as necessary.
- High School Diploma/GED equivalent.
- Strong problem-solving skills.
- Works well within a team.
- Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.
- Able to work flexible schedule, as well as be available during storm/emergency situations.
- MS Office skills.
- Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
- This is a Union position with a probationary period.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- applicants not a citizen must comply with immigration requirements to work in the u.s.
Information not given or found
Company
Overview
Founded in 1852
Year of establishment
The company was established as a gas-light pioneer in the mid-19th century.
40% market reach
Market coverage in upstate New York
Operates electricity and gas supply across a significant portion of the region.
35k electric miles
Electric lines spanned
Extensive network of electric lines serves nearly 1.2 million customers.
$1–1.3B revenue
Annual revenue
Generates substantial income through regulated energy delivery services.
- Typical projects include grid upgrades, pipeline maintenance, and industrial electrification programs adding capacity and resilience.
- Specializes in large-scale utilities infrastructure, energy distribution, and regional energy provision.
- A standout fact: it manages both electric and natural gas networks under one roof, a legacy of 200+ utility consolidations.
- Safety First: NYSEG places safety at the forefront of everything they do, ensuring a safe work environment for employees and customers.
- Integrity: They uphold the highest ethical standards and make decisions based on honesty and transparency.
- Customer Commitment: Focus on providing exceptional service to customers, meeting their needs with professionalism and care.
- Environmental Stewardship: They are committed to protecting and improving the environment, integrating sustainability in their operations.
- Innovation: Encouraging creative thinking and adopting new technologies to enhance services and processes.
2050
Net Zero Target Date
Aim to achieve net-zero greenhouse gas emissions by 2050.
10%
Carbon Emissions Reduction
Reduced carbon emissions by 10% from 2015 levels by 2020.
- Focusing on transitioning to renewable energy sources, including wind and solar, to reduce carbon footprint.
- Implementing energy-saving initiatives and technologies to reduce consumption and emissions.
- Promoting the adoption of electric vehicles (EVs) to support cleaner transportation.
Women 22% Leadership
Gender Representation
Reflects the proportion of women in leadership roles within the company.
- Leadership Development: Focused on developing and advancing diverse talent through mentorship and career growth opportunities.
- Workplace Inclusivity: Promotes an inclusive culture that values diverse perspectives and fosters employee engagement.
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