COMMUNITY MANAGER - Laurel Branch/Island Grove

Description

Under direct supervision, the Community Manager has full oversight of the assigned property and leads community associates. Responsibilities include mentoring staff, ensuring excellent resident service, and maintaining operational standards.

• Provide full oversight of the assigned property
• Supervise and train community associates
• Evaluate associate performance and conduct annual reviews
• Counsel underperforming staff and give constructive feedback
• Create a positive, welcoming environment for residents and visitors
• Attract, screen, and select prospective residents per federal, state, and program regulations
• Maintain awareness of market conditions affecting leasing and operations
• Develop and execute marketing and advertising campaigns for apartment leasing
• Assist in developing and implementing resident services programming
• Maintain sound rent collection procedures and follow up on delinquent accounts
• Deliver rent deposits to the bank and submit related documentation
• Oversee security deposit administration, including inspections and refunds
• Maintain familiarity with accounts payable procedures and requirements
• Participate in preparing the annual operating budget and uphold budgetary guidelines
• Monitor landlord‑tenant relations and mediate disputes when necessary
• Use maintenance software to track service requests and review maintenance reports
• Conduct walk‑throughs and follow up on vendor work on site
• Inspect apartments for move‑in condition and turnover status
• Inspect property grounds, office, community rooms, and amenities for cleanliness and maintenance
• Ensure contractors/vendors receive Vendor Compliance approval and monitor their activities

Requirements

The Community Manager position is a full‑time, experienced‑level role located at Laurel Branch Apartments in Maryville, TN. It reports to the Regional or Area Manager and offers a salary range of $45,000 to $50,000 with local travel as needed. The position requires a high school diploma or equivalent, a valid driver’s license, and knowledge of tax‑credit leasing.

The role demands strong leadership, communication, and decision‑making abilities, as well as the capacity to multitask in a fast‑changing environment. Candidates must deliver high‑quality customer service, exhibit professionalism, and possess computer literacy.

Required education is a high school diploma; a state‑level Property/Community Manager license is preferred. A minimum of three years of property‑management experience is desired, with proficiency in OneSite and experience in affordable housing, HUD, or Rural Development considered assets. Preferred certifications include ARM and CAM.

Physical demands include independent travel to conduct property business, access to all areas of the property, and up to seven hours of computer work daily. The schedule may include evenings, weekends, and on‑call shifts.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance