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Customer Loyalty Specialist (Logan, UT)
Vivint
Customer service and retention, including problem-solving, de-escalation, and communication skills.
21d ago
$1,675
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Logan, UT
Office Full-Time
Company Size
12,000 Employees
Service Specialisms
Smart Home Solutions
Home Automation
Security Systems
Energy Management
Home Monitoring
Installation Services
Customer Support
Sector Specialisms
Residential
Commercial
Role
What you would be doing
resolving issues
active listening
answering calls
building rapport
addressing inquiries
customer service
- Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
- Deescalate customers and find resolutions for complex issues
- Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
- Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
What you bring
strategic minded
de-escalation skills
computer savvy
communication skills
smart home tech
sales skills
- Must be at least 18 years old
- Strategic minded, Self-Motivated, and consistently excellent
- De-escalation skills
- Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
- Verbal and written communication skills
- Must be able to reliably commute to our Logan, UT office
- Well-versed in smart home technology and the products that we offer
- Sales and communication skills (or a desire to learn these skills)
- Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- drug testing
- post-accident and reasonable suspicion drug and alcohol testing
People also searched
Company
Overview
Founded 1999
Year Established
The company was established as a small home security business and has since grown into a leader in smart home technology.
- Provides integrated home security, energy management, and automation systems.
- Known for innovative use of technology to simplify and enhance everyday living for homeowners.
- Offers smart locks, solar panels, and energy-efficient solutions with a strong presence in North America.
- Focuses on creating sustainable, user-friendly solutions to help customers manage their homes effectively.
- Specializes in reducing energy consumption and promoting home security with the latest technological advancements.
- Honesty and integrity come first – Do the right thing.
- Customer obsession is our advantage – A relentless passion to serve the customer.
- Innovation is essential – Today's innovation is tomorrow's lifeblood.
- We win together – Individuals win games; teams win championships.
- Exceptional is expected – Talk is cheap: create value, not just motion.
- We give back – Helping people is core to our DNA.
75% recyclable materials
Sustainable Manufacturing
Products are made using materials that can be recycled.
50% waste reduction
Waste Management Goal
Commitment to reducing manufacturing waste by half by 2025.
2013 Sustainability Award
Industry Recognition
Recognized for innovative green building and solar energy solutions.
1 Zero Energy Home
Sustainable Housing Achievement
Completed the first net-zero energy prototype as of August 2023.
- Vivint Solar enables real-time solar monitoring through an app (launched November 28, 2022).
- The 'Zero Home' prototype utilized recycled building materials.
38% Ethnically Diverse
Employee Diversity
Percentage of employees who self-identified as ethnically diverse.
19% Female Employees
Gender Representation
Percentage of employees who self-identified as female.
84% Employee Satisfaction
Workplace Quality
Percentage of employees who said the workplace is great to work at.
Top 100 Workplaces
Employee Recognition
Ranked among Newsweek’s Top 100 Most Loved Workplaces in 2022.
- Established ERGs & Diversity Council: Vivint Pride, Vivint Veterans, Vivint Women, Vivint EDGE.
- Named to Forbes’ America’s Best Employers for Diversity in 2019 and 2020.
- Certified Great Place to Work in 2019.
- Published formal policies and training on race & equity education and inclusion.
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