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Workspace Service Experience Coordinator
Cushman & Wakefield
Oversee on-site facilities, reception, meetings and vendor services for a smooth office.
4d ago
$32 - $32
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Los Angeles, CA
Office Full-Time
Company Size
52,000 Employees
Service Specialisms
Advisory & Transaction Services
Capital Markets
Corporate Solutions
Facilities Management
Global Occupier Services
Investment Management
Project & Development Services
Valuation & Advisory
Sector Specialisms
Industrial
Logistics
Public Sector
Rail
Healthcare
Hospitality
Office
Investor
Role
What you would be doing
room setup
av checks
facilities management
client liaison
inventory management
sustainability initiatives
- Ensure meeting rooms are always ready by overseeing cleanliness, setup, and functionality, including AV equipment checks and room organization, and proactively resetting spaces after meetings to maintain a seamless experience for the next users.
- Support event and meeting setup logistics, including catering, furniture arrangement, seating placement, and assist IT with AV equipment testing and coordination to ensure a seamless experience.
- Identifies solutions that reduce cost.
- Uses all available internal resources, systems and tools to help increase team productivity.
- Looks for new ways to differentiate CW services from the competition.
- Support the implementation and adherence to health and safety protocols, working closely with brand HR and local leaders and BHI safety & security to ensure compliance with all regulations.
- Proactively identify operational efficiencies and cost savings opportunities.
- Manage all office facility related requests.
- Values diversity and actively encourages the unique contributions of colleagues and clients, promoting an inclusive work environment.
- Effectively manages stakeholder relationships, ensuring clear, transparent communication and fostering trust, while being proactive in anticipating and addressing client concerns.
- Serve as a liaison with cleaning teams, proactively coordinating schedules and standards to ensure a clean and well-maintained workspace.
- Manage the operational aspects of the Facilities Management & Workspace Services (soft & Hard) for our client, Priceline in alignment with the MSA.
- Uses all contact with clients as an opportunity to build a positive image of the C&W brand.
- Support office occupancy/ utilization reporting.
- Receive and distribute deliveries and mail.
- Manage incoming communication by answering calls, responding to emails, and handling mail and package distribution efficiently.
- Support client’s sustainability initiatives including sustainable waste management and energy conservation.
- Support local event planning, new hire orientations, Town Hall, and other ad hoc meetings.
- Actively engages with key client contacts and office populations, prioritizing their needs and building trust through proactive communication and support
- Maintains deep expertise in the field, continuously updating knowledge, and proactively shares insights across organizational levels to support stakeholder needs.
- Takes a proactive approach to forecasting and evaluating commercial and financial risks, while implementing detailed procedures to mitigate their impact and enhance decision-making.
- Acts as a trusted advisor by making informed decisions, taking full responsibility for outcomes, and continuously staying current in their field to provide innovative and relevant guidance.
- Identifies opportunities to learn more about CW commercial environment.
- Serve as the primary front-of-house representative, ensuring a professional, welcoming, and well-organized reception experience for employees and visitors.
- Identifies and improves processes, systems and work products to continually exceed internal and external client expectations.
- Collaborate with BHI Workspace Experience team and onsite brand representatives to plan and execute engaging internal events and celebrations.
- Fosters collaboration and proactive communication across all organizational levels to share information effectively, ensuring transparency and alignment across stakeholders.
- Participate in LIRT (local incident response team) for crisis management preparedness including organizing the local response team in the event of a crisis.
- Manage all reception duties, including greeting guests, handling visitor check-ins, and directing inquiries to the appropriate contacts.
- Maintain and manage accurate logs of shipments, visitor records, guest access badge distribution, and office inventory, ensuring records are up to date and easily accessible for tracking and reporting purposes.
- Proactively inspect the office areas, systems, rooms, and common areas and coordinate any maintenance and repairs.
- Vendor management as applicable, ensuring that vendors are delivering goods and/or services in accordance to contracted scope.
- Handle ad-hoc operational and administrative tasks as needed, ensuring workplace services run efficiently and smoothly.
- Supports colleagues in meeting client needs with a customer-centric approach, actively managing identified risks, and ensuring adherence to health and safety regulations.
- Actively listens to clients’ critical business needs, using this understanding to develop tailored, timely, and effective solutions that align with customer priorities.
- Manage inventory and ordering of office supplies, pantry consumables, and cleaning products to maintain stock levels.
What you bring
supply chain
facilities management
cpr/aed
h&s
degree
3-5 yrs
- Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business and client goals.
- Familiarity with contemporary Workspace concepts and challenges.
- Proficiency in supply chain management principles
- Knowledge of Facilities Management processes and industry best practices
- Shows initiative in identifying, and pursuing new opportunities and initiatives
- CPR/AED training highly desirable
- Proficiency in conducting monthly reporting on service delivery, compliance, and workspace activities
- Proven relevant experience if no formal higher education
- Exhibits a keen attention to detail by addressing issues and queries promptly and accurately, demonstrating accountability for outcomes and consistently exceeding expectations.
- 3-5 years work experience
- Proven track record in effectively managing multiple offices across regions
- Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction
- Understanding of relevant Health & Safety legislation within the FM industry
- Degree educated – either Facilities Management, Building Services or business orientated
- Available for after-hours overtime work with advance notice
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
- With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
- Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
- The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
- A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
- Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
- Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
- Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
- Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
- Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
- Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
- Partnering with clients to set science-based targets by 2025.
- 52% reduction in entire value chain emissions since 2019.
- Electrify vehicle fleet globally by 2035.
- Waste reduction and recycling programs implemented globally by end-2024.
- Single-use plastics eliminated from offices by end-2025.
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
- Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
- Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
- Aiming to elevate women's representation—no specific percentage disclosed.
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