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Temp Customer Service Assistant, Singapore (4 months) - IMM
Capitaland
Assist shoppers and tenants, promote digital services, and support mall operations.
2d ago
Junior (1-3 years)
Full Time
Singapore, Singapore
Onsite
Company Size
11,500 Employees
Service Specialisms
Real Estate Development
Investment Management
Lodging Management
Commercial Management
Data Centre Services
Industrial & Logistics
Office & Life Science
Retail Asset Management
Sector Specialisms
Data Centres
Integrated Developments
Retail
Office
Lodging
Business Space
Life Sciences
Logistics
Role
What you would be doing
content updates
digital solutions
advertising scheduling
materials maintenance
roster management
tenant education
- Handle content updates for the mall’s website and digital directories
- Support marketing functions including but not limited to documenting events, new store openings with photos and gathering shoppers' feedback where applicable
- Plan and conduct regular briefing and Product Knowledge sessions with tenants, maintain a participation roster, and report session insights to the Centre Management Office ( CMO ) team
- Introduce CapitaLand’s enhanced customer service through digital solutions to shoppers e.g. eGift-With-Purchase, CapitaStar app, eCapitaVoucher and Casey live chat
- Address shoppers’ enquiries, lost and found cases, and incidents promptly and professionally
- Promote the Excellent Service Award ( EXSA ) by identifying and recommending outstanding tenant staff
- Manage duty roster, email correspondence, and advertising space scheduling
- Handling of administrative duties and any other task as assigned by immediate supervisor/management
- Make periodic mall announcements based on the standard guidelines
- Regularly educate tenants on CapitaStar loyalty programme ecosystem, eCapitaVoucher acceptance and other marketing matters
- Check and maintain the condition of marketing materials, Point-of-Sale Machines ( POSMs ), and display panels
- Be stationed at prominent locations around the mall to provide assistance and promote sign-ups via the CapitaStar app to shoppers proactively
- Roving duties of the mall which include common areas and retail spaces to ensure areas are well maintained and to flag out any issues or customer feedback to respective departments, and provide assistance to tenants
What you bring
mobile apps
retail experience
communication
gce o-levels
second language
shift work
- Comfortable with using mobile applications to guide others on our mobile app platforms
- A team player with pleasant disposition, candidates with familiarity with mall operations or frontline retail/hospitality will be favorably considered
- Strong advocate of staff volunteerism
- Excellent communication and interpersonal skills ( for customer and tenant interaction )
- GCE’O’ Levels and above
- Exhibit excellent customer service skills in the course of duty
- Knowledge of a second language ( Mandarin, Malay, Tamil, or other regional languages ) is a plus, especially to assist tourists or senior shoppers.
- Required to work on 6 days rotating shifts including weekends and Public Holidays
- Preferably with 1- or 2-years working experience in similar capacity
- Positive, service-oriented mindset with an ability to multitask and stay calm under pressure
- Comprehensive medical coverage
- Training and development opportunities
- Wellness programmes
- Subsidised rates at Ascott serviced residences
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Interview process
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Company
Overview
2000
Year of Foundation
The company was established in the year 2000 through the merger of DBS Land and Pidemco.
260 cities
Global Presence
Operates in over 260 cities worldwide, showcasing extensive global reach.
40 countries
International Footprint
The company has a significant presence in over 40 countries across the globe.
6 REITs
Financial Portfolio
Manages six listed real estate investment trusts (REITs), highlighting financial strength and diversification.
- It was founded in 2000 from the merger of DBS Land and Pidemco, evolving into a global real estate powerhouse.
- Its business spans investment, development, and management of malls, offices, homes, lodging, and data centres.
- Typical projects include flagship integrated developments like Raffles City, Jewel Changi Airport, and CapitaSpring.
- Also manages serviced-residence brands (Ascott, Citadines, Somerset, Quest) and owns data centres in Asia and Europe.
- Restructured in 2021 into two focused entities: Investment and Development.
- We create value by transforming real estate.
- We invest for long-term sustainable growth.
- We collaborate with diverse talents and partners.
- We act with integrity and respect.
- We deliver results with accountability.
28% Emissions Drop
Carbon Emissions Intensity
Achieved a 28% reduction in carbon emissions intensity since 2010, demonstrating significant progress towards sustainability goals.
60% Green Assets
Sustainable Properties
Maintains a green building portfolio where over 60% of assets hold Green Mark Gold certification or higher, reflecting a commitment to eco-friendly design and operation.
SGD1B Investment
Sustainability Initiatives
Invested over SGD1 billion in various sustainability projects, showcasing long-term dedication to environmental and social impact.
25% Energy Target
Energy Consumption Reduction
Aiming to reduce energy consumption by 25% by 2030, focusing on improving operational efficiency and adopting cleaner energy sources.
- Has committed to achieving Net Zero Carbon by 2050.
- Sustainability framework is aligned with the UN SDGs.
30% Women in Senior Roles
Women in Senior Management
Aiming to achieve 30% representation in senior positions by 2025.
44% Workforce Female
Gender Parity in Workforce
44% of the workforce are women, reflecting a focus on gender diversity.
- Flexible work arrangements are supported to promote work-life integration.
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