DeWalt Tool Repair Technician

Description

• Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns
• Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
• Processing of service work orders, logging, tracking, follow-up.
• Estimation and completion of repairs, including proper identification of SKU’s and parts needed
• Coordinate and follow up with customer parts and tool orders
• Provide parts identification, product application, product information to customers by phone, counter, mail, and fax
• Verify and administer warranty on products through date codes, parts condition identification
• General service branch opening and closing responsibilities including cash registers and computers
• Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.
• Provide technical assistance to distributors/end users/staff
• Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools.
• Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
• Assist with shipping and receiving within the Branch and other duties

Requirements

• Strong organizational skills, and ability to complete tasks in tight time frames
• Effective communication and sales skills, and experience in working directly with the public
• Experience in a service environment a must, preferably with power tool repair experience
• Compressor repair experience on equipment an asset
• Knowledge of cash registers and computers, especially Microsoft Office, an asset
• Graduate of a community college or trade school preferred

Benefits

• Opportunity for career advancement with a fortune 200 company
• Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!
• Competitive compensation & benefits package including RRSP contributions

Training + Development

Interview process

Visa Sponsorship

Security clearance