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Senior Resident Services Coordinator
East Bay Asian Local Development Corporation (Ebaldc)
Supports residents in housing stability, food security, and community engagement at California Hotel.
3d ago
$58,000 - $69,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Oakland, CA
Onsite
Company Size
60 Employees
Service Specialisms
Resident Services
Community Building & Organizing
Financial & Workforce Services
Youth Programs
Sector Specialisms
Housing
Labor and Workforce Development
Community Development
Residential
Commercial
Role
What you would be doing
food coordination
data tracking
report preparation
partnerships
resident support
community engagement
- Support residents experiencing food insecurity by coordinating food bank programs and connecting to nutritional supports.
- Maintain up-to-date records of resident interactions and service referrals.
- Maintain accurate documentation of services, progress notes, and referrals while ensuring compliance with HIPAA and organizational standards.
- Connect residents with civic engagement and leadership opportunities, including EBALDC’s Resident Leadership Council.
- Prepare and submit required reports and participate in quality assurance initiatives.
- Report incidents such as child, dependent adult, and elder abuse in accordance with state law
- Develop partnerships with local organizations to enhance resident services, education, and community-building opportunities.
- Partner with case managers, service providers, and local agencies to strengthen wraparound supports.
- In collaboration with Resident Services Manager, develop and implement annual logic model for assigned properties.
- Assist in evaluating program effectiveness and recommend improvements.
- Track resident outcomes using EBALDC data systems, ensuring accurate case notes and reports.
- Plan and coordinate property-wide resident meetings, community-building activities, and service-related events.
- Provide individualized support with housing stability, public benefits, employment readiness, and budgeting.
- Coordinate food security programs and connect residents with community resources.
- Conduct monthly meetings with Property Management to assess resident needs, review referrals, and discuss community concerns. Maintain documentation of meetings.
- Facilitate resident community activities that strengthen relationships, reduce isolation, and promote mutual support.
- Build and sustain partnerships with local organizations (mental health providers, workforce programs, advocacy groups) to expand resident support networks.
- Maintain strong collaboration with Property Management to support residents at risk of eviction or experiencing safety issues.
- Ensure compliance with data tracking requirements and confidentiality standards.
- Respond to resident concerns, including mediation, crisis intervention, and conflict resolution.
- Develop inclusive resident engagement strategies through one-on-one outreach, meetings, and events.
- Partner with onsite case managers and external service providers to ensure wraparound support for residents.
- Collaborate closely with Property Management to identify and support residents at risk of losing housing.Why Join EBALDC?
- Provide direct support to residents around housing stability, public benefits, employment readiness, and budgeting.
- Use trauma-informed approaches in responding to behavioral health needs, including de-escalation and mental health crisis intervention.
- Mentor emerging resident leaders and support their development as advocates for community change.
- Work closely with Property Management to assist residents at risk of eviction, offering support, intervention strategies, linkages and referrals to community-based services.
- Support funding proposals and grant reporting with program data, success stories, and resident feedback.
- Build resident leadership and foster a sense of community through engagement activities.
What you bring
bilingual
4‑6 years
microsoft office
bachelor
cpr
agency partnerships
- Experience partnering with external agencies and service providers.
- Strong written and oral communication skills; bilingual ability in Spanish, Cantonese or other languages is highly desirable.
- Minimum of 4–6 years of experience in social services, with at least 2 years working in PSH or with similar populations.
- Proficiency with Microsoft Office and database management systems.
- Ability to pass DOJ and other required background checks.
- Bachelor’s degree in social work, psychology, public health, or related field (equivalent experience considered).
- CPR/First Aid certification (training provided if not current).
- Competitive salary and benefits package
- Ongoing training and professional development
- The chance to make a real difference in the lives of Oakland residents
- A supportive, diverse, and inclusive workplace
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- all candidates will be subject to a background check as a condition of employment.
- ability to pass doj and other required background checks.
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Company
Overview
- Founded with a mission to support low-income Asian communities in the East Bay, EBALDC has consistently driven impactful local development.
- Specializes in creating affordable housing, community services, and economic empowerment projects.
- Works collaboratively with community members to ensure developments align with local needs and values.
- Has been involved in multiple community-driven projects that focus on sustainable growth and housing stability.
- Notable for blending cultural preservation with urban development in the heart of the East Bay.
- Healthy neighborhoods vision is a shared belief and commitment to the strength, health, and resiliency of neighborhoods and communities.
- We work closely with the community, public and private partners, and most importantly with community members and residents.
- Art, culture, and creativity are critical parts of building healthy neighborhoods.
- Connect residents with design and advocacy volunteers, the right people at City Hall, and support creation of a realistic process.
- Long-term relationship-building drives efforts with residents and community organizers.
$2M Grant
Community Reconnection Funding
Received a $2 million grant to enhance pedestrian safety and infrastructure under I-880, connecting Chinatown to the waterfront by 2025.
$240M Invested
Affordable Housing Assets
Over $240 million has been invested since 1975 to build or preserve affordable housing units.
2.2k Units
Affordable Housing Built/Preserved
Constructed or preserved over 2,200 affordable housing units since 1975.
257 Units Preserved
Recent Affordable Housing Preservation
Preserved 257 affordable housing units to maintain affordability amidst rising rents.
- Transit-oriented development: Senior housing in Chinatown near Lake Merritt BART, part of a plan with bike and pedestrian improvements.
- No publicly stated net-zero greenhouse gas target found.
2,200+ Affordable Units
Preserved Affordable Housing
A network of affordable housing units designed to meet the needs of low-income households in the East Bay.
114 Small Businesses Supported
Commercial Leasing Program
Supports small businesses and nonprofits, predominantly founded or led by people of color in the East Bay.
$14M Tax Refunds Returned
Voltage Income Tax Assistance
Through the VITA program, low- and moderate-income individuals have received over $14 million in tax refunds since 2003.
100% Independent Board
Charity Navigator Ranking
All 18 board members are independent, reflecting strong governance as verified by Charity Navigator.
- Mission emphasizes 'historic and continuing commitment to Asian and Pacific Islander communities' while serving all diverse East Bay populations.
- Youth program 'Lion’s Pride' serving students in underserved neighborhoods via STEAM-based learning.
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