Production Coordinator

Description

• Maintain daily communicate with crews to ensure progress of jobs and adjust schedule accordingly
• Receive and resolve customer inquiries and concerns
• Maintain timely and regular communication updates with customer (ETA's, scheduling, day prior install confirmations, problem resolution)
• Schedule installation with customer and crews with goal of achieving daily capacity targets
• Work with Purchasing Manager and Warehouse to ensure materials are ordered and received
• Ensure day of installations challenges are addressed and resolved (e.g. weather reschedules)
• Coordinate with Project Manager to ensure installation details are prepared to send to crews
• Ensure proper notation of all steps and customer communication is notated in operating system
• Submit information to accounting
• Monitor job status queues to ensure cycle times are met for scheduling production-related tasks
• Coordinate with Project Manager all final payment arrangements with customers and provide status update to Accounting regarding unpaid jobs
• Ensure job completion steps are completed by crew and project is closed out and paid in full
• Inspect all post-install paperwork to ensure accuracy and completeness (in conjunction with Project Manager)
• Maintain punch list, update operating system and track materials
• Ensure sub-crew invoices and paperwork are received and accounted for on daily basis

Requirements

• Strong computer skills
• Ability to multi-task
• Detail oriented
• Strong negotiator
• Sense of urgency
• Excellent oral and written communication
• Strong problem resolution and customer service skills
• Superior time-management and organization skills

Benefits

• Dental Insurance
• Floating Holiday
• Life Insurance 401(k) with Company Match
• Vision Insurance
• Health Insurance
• PTO on your Birthday
• Paid Training

Training + Development

Interview process

Visa Sponsorship

Security clearance