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Claims Specialist
Project Resources Group, Inc.
Resolving and negotiating third-party cable/fiber and utility damage claims, primarily in a B2B setting.
20d ago
$19 - $23
Junior (1-3 years)
Full Time
Charlotte, NC
Field
Company Size
700 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Cable
Telephony
Construction
Utility
Back Office Processing
Technical Support
Network Infrastructure
Application Development
Role
What you would be doing
claims database
claim handling
client interaction
scene analysis
collaboration
damage resolution
- Maintain a working knowledge of the entire PRG claims recovery process.
- Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc.
- Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals.
- Enter notes and documentation throughout the recovery process into the company’s proprietary Claims Database Tool.
- Follow advanced claim handling procedures as detailed by the OPD Claims Manager.
- Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately.
- Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day.
- Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel.
- Use a calendar and diary system to coordinate handling claims to be worked twice weekly.
- Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities.
- Work directly with liable parties’ insurance providers to defend and negotiate claims settlements.
- Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages across multiple state lines, via phone, email, and letters.
What you bring
microsoft
experience
education
spanish
tech-savvy
communication
- Strong proficiency in Microsoft Word, Outlook, and Excel.
- Ideally, 3–5 years of experience in claims, recovery, and/or the insurance industry.
- College education is preferred.
- Bilingual in Spanish is a plus.
- Tech-savvy with the ability to quickly adapt to new software and systems.
- Understanding of B2B construction, claims management, recovery, or insurance claim negotiation and settlement processes is preferred.
- Excellent written and verbal communication skills, with an emphasis on professional phone and email correspondence.
- Familiarity with the construction, cable, or utility locate industries is advantageous.
- 401(k) retirement plan, with company match after 1 year
- Paid time off and holidays
- Medical, dental, and vision coverage for employees and dependents
- Short-term disability coverage after 1 year
- Additional perks such as company-paid life insurance, and other supplemental insurances available
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be conducted as part of the hiring process.
Company
Overview
$300M
Annual Revenue
Generated from telecommunications and utility infrastructure projects.
700 Employees
Workforce Size
Supporting a diverse range of technical and support roles.
- Began as a specialist in complex telecom and utility infrastructure projects.
- Managing multi-market initiatives with a nationwide presence.
- Tackling large-scale fiber builds, cell-tower backhaul, and construction projects.
- Investigating third-party incidents and recovering repair costs efficiently.
- Integrating back-office processing, technical support, app development, and network infrastructure services.
- Clients include major cable, telecom, broadband, and utility companies seeking streamlined delivery.
- Combines field expertise with quality-control systems to keep projects on time and within budget.
- Nationwide presence enables rapid deployment for disaster recovery and infrastructure expansion.
- Known for handling unusual challenges like forced relocations and microtrenching in dense urban zones.
- Collaborative teamwork
- Customer-focused approach
- Commitment to excellence
- Integrity and transparency
- Innovation-driven mindset
- Continuous improvement
Net zero by 2030
Carbon Emissions Target
The company aims to achieve net zero carbon emissions by 2030 through strategic sustainability initiatives.
- Committed to reducing carbon footprint
- Implementation of energy-efficient systems and solutions
- Use of sustainable materials in projects
- Ongoing efforts to optimize resource usage
- Equal opportunity employer
- Supportive of gender diversity in leadership roles
- Focus on inclusive hiring practices
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