Field Service Bus Technician
Alexander Dennis
Provide after‑sales support, supervise and repair ADL buses on‑site and at workshops
2 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Seattle, WA
Field
Company Size
1,500 Employees
Service Specialisms
Bus Manufacturing
Vehicle Engineering
Public Transport Solutions
Sustainable Transport
Electric Buses
Sector Specialisms
Transport
Manufacturing
Engineering
Commercial Vehicles
Public Transit
Vehicle Leasing
Fleet Management
Bus and Coach Building
Role
What you would be doing
issue reporting
fault diagnosis
repair coordination
warranty supervision
technical training
after‑sales support
- To help identify and report reliability, performance, and maintenance issues that affect customer perception of the ADL product
- To undertake the prompt completion of work records and timesheets for all warranty repairs including parts used
- Customer satisfactions by ensuring vehicles are promptly returned to service
- Support in the communication to customers on progress of repairs
- To supervise and support warranty repairs and campaign modifications
- To diagnose and assist in repair of Mechanical, Electrical and Body related faults
- To co-ordinate repairs with other Field Service Engineers, contractors, suppliers and agents
- This role will involve training individuals and providing technical advice on deep diagnostics and repairs on latest generation vehicles, both standard driveline, EV, and Hybrid buses
- To fast-track issues of high customer concern to Overseas Service Manager and provide daily availability reports
- To provide after sales support to customers with ADL product
- To provide product familiarisation and technical training to customers maintenance staff and parts personnel
- Work as part of a team following company guidelines and safety policy
What you bring
epa diesel
j1939
electrical knowledge
fault diagnosis
full licence
5-year experience
- Multi Skilled - be able to carry out all aspects of passenger vehicle repairs including. body, electrical and mechanical systems
- Excellent self-organising and planning skills
- As the position will be "field based" the successful applicant will need to be self-motivated and able to communicate with Customers and Colleagues at all levels
- A good understanding of modern EPA diesel engines and exhaust gas processors including DEF injection, pneumatic braking systems including anti-lock, automatic gearboxes, multiplex electrics using J1939 protocol and the principles of electricity
- Be able to identify and describe the function of electrical components, read circuit diagrams and carry out fault tree diagnosis. Must have own tools
- Self-motivated and disciplined
- Hold a Full Valid Driving Licence and ideally hold a current PCV or Commercial Driving Licence
- Minimum 5 year's experience on ADL Enviro range of low emission buses or similar
- Prepared to work overtime and out of hours as required
- Communicative skills in written, oral, and electronic.
- Have a high level of electrical knowledge and experience, coupled with strong fault diagnostic capabilities
- Detailed knowledge of ADL products and procedures. Certified and licensed Mechanic
- Smart Appearance
- Dependable, Punctual and reliable
- A good level of computer literacy is required to operate laptop diagnostic equipment
- Experience of vehicle maintenance procedures and operation
- Background in vehicle repair
- Annual leave entitlement which increases with tenure
- A 40 hour working week, with flexible working options, giving you that much needed work/life balance
- 401(k) plan with company match to help you save for the future
- Generous salary package - we reward our people at the level they deserve
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
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Interview process
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Company
Overview
Five Continents
Geographic Reach
Delivers vehicles to cities worldwide, enhancing urban mobility across continents.
- Alexander Dennis is a leading name in the global bus and coach manufacturing industry.
- Founded in 2004, it has grown into one of the largest producers of buses in the UK and worldwide.
- The company provides innovative, sustainable solutions for public transport, focusing on low-emission and electric vehicles.
- Its product range includes a variety of buses, from single-deckers to double-deckers, as well as coaches and electric vehicles.
- Alexander Dennis is renowned for its strong commitment to passenger comfort, reliability, and safety.
- The company has a robust network of dealerships and service centers, ensuring customer support across the globe.
- A standout fact: the company's buses are seen daily in cities ranging from London to Toronto, supporting urban mobility worldwide.
- We are committed to building strong, lasting relationships with customers, suppliers, and colleagues.
- We are passionate about providing a high-quality product and exceptional service.
- Innovation is at the heart of what we do, from cutting-edge designs to new technology solutions.
- We strive for excellence, delivering the best possible outcomes every time.
- We take responsibility for our actions and are proud to be held accountable for our work.
- We respect and value the contributions of every individual, ensuring collaboration and teamwork.
2040 Target
Net Zero Emissions by 2040
Aim to achieve net zero carbon emissions, demonstrating a commitment to long-term sustainability and environmental responsibility.
- Developed and continue to evolve a sustainable product portfolio, including electric buses.
- Reduce emissions across the supply chain, production, and in-service fleet operations.
- Committed to providing solutions that contribute to cleaner air and more sustainable cities.
- Actively engage with stakeholders to enhance environmental practices and push the boundaries of sustainability in transportation.
- We aim to create an inclusive environment where everyone feels respected and valued.
- We actively promote diversity and seek to create an equitable workplace for all.
- Our workforce is diverse in terms of gender, age, ethnicity, and background, and we continually strive to reflect this diversity in leadership positions.
- We provide equal opportunities for career growth, with a focus on supporting female employees in leadership roles.
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