Head of Customer Vulnerability

Description

• Launch and manage affordability support programmes.
• Drive community engagement with measurable outcomes.
• Oversee our Charitable Trust and social tariff processes.
• Shape and deliver our vulnerability strategy and action plan.
• Ensure compliance with regulatory requirements and maintain robust reporting.
• Lead initiatives to grow and cleanse Priority Services Register data.
• Collaborate with industry partners to share best practices and improve support.

Requirements

• Significant experience in customer vulnerability, regulatory compliance, or related fields.
• Proven ability to lead teams and deliver complex programmes.
• Excellent communication and stakeholder engagement skills.
• Commercial awareness and a passion for social impact.
• Strong analytical skills with a data-driven approach.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance